Cluster AMS Solution Manager

Cluster AMS Solution Manager

• Location:Sapporo, Hokkaido or our sales offices in Japan

• Main purpose of the job:

• Collect market, customer, and dealer feedback to contribute to product development, continuous improvement, and customer success. Represent APAC customer needs in alignment with global AMS portfolio processes

• Provide professional guidance on AMS solution positioning, commercial value articulation, and customer engagement strategy. Recommend AMS solution configuration, market readiness requirements, and capability building plans.
• Act as the regional commercial and solution expert for Automated Milking System (AMS) technologies across the APAC region.
• Strengthen sales, dealer, and technical teams' capability to effectively position, sell, and support DeLaval AMS solutions, aligning with the portfolio‑driven responsibilities. Support launch readiness, market education, and adoption of AMS‑related services, tools, and digital platforms.

• Drive AMS business growth by integrating solution knowledge into commercial activities, customer engagements, and pipeline development.

• Primary responsibilities:

Portfolio & Commercial Support

• Develop sales support & marketing material and competence development material to develop sales skills of market area teams.
• Support launch of AMS services and complementary solutions.
• Maintain an active information network among APAC dairy industry stakeholders.

Market Development & Customer Engagement

• Support key customer presentations, on‑farm demonstrations, and solution scoping for AMS projects.
• Participate in customer visits with sales and dealers to improve conversion rates and solution quality.
• Benchmark AMS performance outcomes with top‑performing farms in the regional market.

Training & Capability Building

• Deliver structured training for sales, service, and dealer teams on commercial and support technical training aspects of AMS solutions.
• Develop advisory/training support documents tailored for AMS solution selling.
• Build long‑term capability to increase AMS competence.

Market Analysis & Product Lifecycle Feedback

• Support market analysis and assessment of future AMS technology development.
• Collect feedback from farmers, dealers, and internal teams on AMS functionality, usability, and improvement needs.
• Provide structured input to global solution managers and PMD.

Cross‑Functional Collaboration

• Collaborate across Sales, Service, Channel, Marketing, and Solution teams to ensure consistent AMS execution.

• Support the integration of AMS into customer value models, ROI scenarios, and solution selection tools.

• Education:

Bachelor's degree or above in Animal or dairy Science, Electrical Automation, Mechatronics, Agricultural Engineering, or other relevant technical fields

• Minimum No of years of experience:

• Minimum 5 years automation or industrial robotics experience

• Experience in commercial solution selling, dealer support, or farm‑technology deployment preferred.

• AMS or automation experience in dairy strongly preferred

• Min. Managerial experience or specific skills required:

• Strong commercial mindset with demonstrated ability to develop business/customer relationships.

• Ability to train and influence cross‑functional and cross‑market teams without direct authority.
• Strong analytical thinking, data interpretation skills, and commercial problem solving.
• Proactive communicator with excellent written and verbal English.
• Flexibility, self‑motivated, and capable of working independently.
• Computer literate. MS office software knowledge is essential.
• Strategic thinker with strong problem-solving skills and adaptability