【仕事内容】
【顧客】
法人
【商材】
自社プロダクト
【具体的には】
本ポジションでは、既存顧客とのリレーション構築を通じて、お客様の課題解決・定着・活用促進を実現し、契約継続やアップセル・クロスセルへとつなげていただきます。社内の営業、プロダクトチームなどと密に連携しながら、お客様のビジネス成功に貢献していただく役割です。
・顧客向け活用戦略の設計と提案
・活用状況の可視化および継続的なフォローアップ(定例MTG、レビューなど)
・顧客との中長期的なリレーション構築による契約継続率の向上
・ユーザー利用促進のための施策立案・実行
・顧客の声をもとにした社内フィードバック(開発、サポート、営業等への連携)
・アップセル・クロスセルの機会創出と営業連携
・オペレーションの標準化と業務改善
・ユーザーコミュニティ・イベントの企画運営
■利用ツールなど
Confluence、JIRA、Microsoft Teams、Power Platform、Excel、Power Point
【求める人材】
・BtoB SaaSのカスタマーサクセスの実務経験(3年以上)
・顧客の成功を定義し、成功に向けた戦略を立案・実行できる能力
・社内外のステークホルダーを巻き込めるコミュニケーション力・調整力をお持ちの方
【歓迎】
・カスタマーサクセス業務そのものの設計・提案・構築経験
・ITサービスやSaaSプロダクトの導入プロジェクトへの参画経験
・プロジェクトマネジメントの経験
・カスタマーサクセスチームのリーダー経験
【給与】
年収600~800万円,※職務経験を考慮のうえ決定いたします。
【勤務地】
東京都港区
【勤務時間】
09:00~18:00
【雇用・契約形態】
【待遇・福利厚生】
通勤手当 資格手当、休日出勤手当
【休日・休暇】
慶弔休暇 年末年始 夏期休暇 有休休暇(入社時に10日付与) 完全週休二日制(土日)、祝日、産前産後休暇、慶弔休暇
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