Tokyo (株)Phone Appli

【仕事内容】

【顧客】

法人

【商材】

自社プロダクト

【具体的には】

本ポジションでは、既存顧客とのリレーション構築を通じて、お客様の課題解決・定着・活用促進を実現し、契約継続やアップセル・クロスセルへとつなげていただきます。社内の営業、プロダクトチームなどと密に連携しながら、お客様のビジネス成功に貢献していただく役割です。

・顧客向け活用戦略の設計と提案

・活用状況の可視化および継続的なフォローアップ(定例MTG、レビューなど)

・顧客との中長期的なリレーション構築による契約継続率の向上

・ユーザー利用促進のための施策立案・実行

・顧客の声をもとにした社内フィードバック(開発、サポート、営業等への連携)

・アップセル・クロスセルの機会創出と営業連携

・オペレーションの標準化と業務改善

・ユーザーコミュニティ・イベントの企画運営

■利用ツールなど

Confluence、JIRA、Microsoft Teams、Power Platform、Excel、Power Point

【求める人材】

・BtoB SaaSのカスタマーサクセスの実務経験(3年以上)

・顧客の成功を定義し、成功に向けた戦略を立案・実行できる能力

・社内外のステークホルダーを巻き込めるコミュニケーション力・調整力をお持ちの方

【歓迎】

・カスタマーサクセス業務そのものの設計・提案・構築経験

・ITサービスやSaaSプロダクトの導入プロジェクトへの参画経験

・プロジェクトマネジメントの経験

・カスタマーサクセスチームのリーダー経験

【給与】

年収600~800万円,※職務経験を考慮のうえ決定いたします。

【勤務地】

東京都港区

【勤務時間】

09:00~18:00

【雇用・契約形態】

【待遇・福利厚生】

通勤手当 資格手当、休日出勤手当

【休日・休暇】

慶弔休暇 年末年始 夏期休暇 有休休暇(入社時に10日付与) 完全週休二日制(土日)、祝日、産前産後休暇、慶弔休暇



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