INTRODUCTION
We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn't stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we're always on the lookout for new tech-enthusiasts to join the team With more than 50 years of experience and a presence in over 100 countries around the world, we are 3,000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together? For more information, please visit
POSITION SUMMARY
The mission of the Field Service Engineer is to ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction. This includes management of preventive maintenance on customer systems, and corrective intervention to repair equipment defects, in close collaboration with expertise centers but also installation of new systems and system upgrades.
DUTIES AND RESPONSIBILITIES
- Promote Lectra's preventive maintenance approach, including audits, authentic Lectra maintenance kits, and the use of Lectra consumables.
- Carry out pre-installation, installation, audit, and maintenance of equipment in the field.
- Conduct customer training on CAM application and maintenance.
- Troubleshoot and repair equipment when there are technical issues, including but not limited to software installation, parts replacement, and remote report generation.
- Closely collaborate with the Expertise Center located in Osaka on all field activities.
- Report service activities on a daily basis in Salesforce.
- Maintain good relationships with customers, able to demonstrate Lectra service value. Ensure customers understand service contract value.
EDUCATION AND/OR EXPERIENCE
- Bachelor's degree in electronics, electrical, and/or mechanical engineering or equivalent education
- 5 years or above experience as a field service engineer
- Able to read, write, and speak English, as all technical materials are written in English and technical support from France is in English as well
POSITION QUALIFICATIONS
- Knowledge of electrical and mechanical engineering. Capability to analyze, describe and solve technical issues
- Computer literate (Microsoft environment: Word, Excel, PowerPoint, Outlook)
- Knowledge of TCP/IP and wireless connections
- Knowledge of Salesforce CRM or equivalent is an advantage
- Able to cope with constant pressure (without compromising standards) by being well organized and planning time well
- Able to work independently, have a teamwork spirit
- Excellent interpersonal and communication skills, and strict attention to detail in all maintenance operations, are required
TRAVEL
- Have a valid and current driver's license in Japan
- Extensive domestic travel required
-
Osaka, Osaka Philips ￥5,500,000 - ￥6,000,000 per yearフィールドサービスエンジニア · 医療機器の据付、保守、点検、修理などをメインに担当し、医療関係者と患者の方々が安心して当社製品をお使いいただけるようサービス提供をするカスタマーサポートポジションです。 · 医療機器の据付・定期点検・修理(緊急・予定)作業 · 顧客の問題を迅速かつ効果的にエスカレーションする · 顧客・社内への迅速な報告・提案を実施する · サービスエンジニアの業務に必要な技術・対人スキルと知識を育成する · 担当機器の技術力向上に継続的に取り組む · 品質方針に基づいて特定された機器の安全性の問題を報告する · 保守・修理業務に関する ...
-
Osaka Lectra ￥6,000,000 - ￥8,000,000 per yearWe invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture ma ...
-
Field Service Technician
15時間前
Osaka, Japan Barry-Wehmiller ￥3,000,000 - ￥6,000,000 per yearField Service Technicianの仕事内容は、会社が作った機械を取り付け、デモンストレーションし、お客様と一緒にメンテナンスすることです。また、お客様の方々の従業員に機械操作方法を教えています。その役目はお客様よりからのリクエストやスケジュールで修理を行うことにあります。 · ...
-
Service Engineer
1ヶ月前
Osaka Randstad Japan ￥4,000,000 - ￥6,000,000 per yearグローバルメーカー / 英会話スクール補助有 · 産業用パッケージ製造機械(打抜機・製函機等)の電気保守、修理、定期点検業務 · 機械導入・移設作業、運転指導 · トラブルシューティング対応、部品選定および見積作成 · 顧客への技術的コンサルティング、改善提案 · 海外拠点(スイス・上海等)での技術トレーニング参加 · 社用車貸与による直行直帰型勤務(自宅起点) · OJT やデモセンターでの実機トレーニング、海外製品研修 · ...
-
Osaka, Osaka Heidelberger Druckmaschinen AG ￥3,000,000 - ￥6,000,000 per yearSuchen Sie nach einer Herausforderung? Das bieten wir Ihnen Field service engineer to install and repair the machines at the customers' sites. · Wir suchen zukünftige Mitarbeiterinnen und Mitarbeiter, die mit uns im Team das HEIDELBERG von morgen aktiv mitgestalten. · ...
-
Osaka Taymer International Inc. Remote job￥3,000,000 - ￥6,000,000 per yearTaymer continues to grow significantly as our technology becomes more widely accepted in the market. This is an excellent opportunity to learn and grow with us in these new product arenas. · Install and service Taymer equipment at customer locations · Regular travel to customer l ...
-
Kobe, Hyogo Philips ￥5,500,000 - ￥6,000,000 per yearフィールドサービスエンジニア (製品:生体情報モニター、神戸勤務):医療機器の据付、保守、点検、修理などをメインに担当し、医療関係者と患者の方々が安心して当社製品をお使いいただけるようサービス提供をするカスタマーサポートポジションです。 · 医療機器の据付・定期点検・修理(緊急・予定)作業 · 顧客の問題を迅速かつ効果的にエスカレーションする · 顧客・社内への迅速な報告・提案を実施する · サービスエンジニアの業務に必要な技術・対人スキルと知識を育成する · 担当機器の技術力向上に継続的に取り組む · 品質方針に基づいて特定された機器の安全性の問題を報 ...
-
Osaka Digital Edge DC ￥3,600,000 - ￥6,000,000 per yearThis role is an exciting opportunity to join our fast-growing team as we further expand our footprint across Asia. Reporting to the Site Manager, Japan, this role will perform the fundamental function to keep operational readiness of DE's data center environment in daily operatio ...
-
Kobe, Hyogo Getinge ￥400,000 - ￥650,000 per year熱意にあふれた多様性のあるチームで、個人としてもビジネスパーソンとしても成長しませんか。Getingeの使命は、命を救う技術をより多くの人に届けることです。顧客に価値を届け、ひいては命を救うためには、チームプレイ、前進思考、ゲームチェンジができる仲間が必要です。 · IC Service 業務を通じて安心と安全の提案、提供を行うとともに、顧客満足度向上を図り、 IC Service Business 、 Cons Business の成長に貢献する。 · 市場の納入されている IC 製品の保守、保全業務および Cons 販売、拡販を行うとともに、顧客管理 ...
-
Osaka, Osaka Lectra Türkiye ￥900,000 - ￥1,200,000 per yearWe invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture ma ...
-
Osaka, Osaka Vantage Data Centers ￥20,000,000 - ￥25,000,000 per yearThe Critical Facility Engineering team plays a crucial role in maintaining the overall health of our infrastructure systems to ensure that our customers receive best-in-class data center services. The Manager Chief Engineer is responsible for a Data Centre site and it's team of C ...
-
Kobe, Hyogo Getinge ￥2,400,000 - ￥3,600,000 per year熱意にあふれた多様性のあるチームで、個人としてもビジネスパーソンとしても成長しませんか。Getingeの使命は、命を救う技術をより多くの人に届けることです。顧客に価値を届け、ひいては命を救うためには、チームプレイ、前進思考、ゲームチェンジができる仲間が必要です。 · フィールドエンジニアとして弊社が販売した手術台、手術用照明器、シーリングサプライユニットの搬入、設置、点検、保守保全作業を通じて、 · 各製品の正常動作と性能を維持し、故障等の不具合を未然に防ぐためのメンテナンス提案とサポートを行っております。 · ...
-
Osaka Heidelberg Materials Full time￥300,000 - ￥600,000 per yearWe are looking for a field service engineer to install and repair machines at customers' sites. · Install and repair machines at customers' sites · Attractive compensation · Modern working environment · Excellent social benefits · ...
-
Osaka, Osaka MicrosoftJoin us in CO+I and be at the forefront of the action as a CO+I CE Field Service Engineer. You will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services. · ...
-
Osaka, Osaka Stryker ￥9,000,000 - ￥12,000,000 per yearSupport business for medical equipment maintenance and repair, including on-site repair and maintenance, management and implementation of regular maintenance and inspection, proposal of service programs tailored to customer needs, management and analysis of inventory and usage of ...
-
Field Engineer
2ヶ月前
Osaka, Osaka Cytiva Remote job￥2,500,000 - ￥5,000,000 per yearBe part of something altogether life-changing Working at Cytiva means being at the forefront of providing new solutions to transform human health Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccin ...
-
Osaka Power Electronics ￥3,000,000 - ￥6,000,000 per yearPower Electronics is a multinational company focused in Solar and Battery Inverters utility-scale, Electrical Vehicle chargers and industrial speed drives, providing service to companies all over the globe. Operating at a global scale, PE is one of very few companies providing it ...
-
Field Engineer
2ヶ月前
Ōsaka Danaher Full time￥4,000,000 - ￥8,000,000 per yearBe part of something altogether life-changing. Working at Cytiva means being at the forefront of providing new solutions to transform human health. · Maintenance/Repair/Troubleshooting/Installation/Validation (GMP: IQOQ) of equipment · Organize strategic sales promotion/proposal ...
-
Service Engineer
4日前
Osaka Rolls-Royce ￥4,000,000 - ￥6,000,000 per yearWe look beyond tomorrow developing integrated power solutions. · ...
-
Field Engineer(大阪)
2ヶ月前
Suita GE HealthCare Full time￥3,000,000 - ￥6,000,000 per yearField Engineer is responsible for field work, installation, inspection, repair, and maintenance of equipment, as well as customer satisfaction and business growth. The role requires technical skills, communication skills, and ability to work with customers and colleagues. · Insta ...
-
Field Engineer(大阪)
2ヶ月前
Suita, Osaka GE HealthCare ￥3,600,000 - ￥7,200,000 per yearField Engineer is responsible for performing field work, installation, inspection, repair, and maintenance of equipment, as well as customer satisfaction and business growth. · Installation and maintenance of medical equipment · Customer communication and satisfaction · Problem r ...
