Job Number
Job CategorySales & Marketing
LocationThe Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan, VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Position Summary
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Gather materials and assemble information packages (e.g., brochures, promotional materials). Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
職務内容(Responsibilities)・社内外に向けて、ブランドイメージの認知向上を推進します。
・マリオットへの既存ゲストのロイヤルティを維持しながら、収益最大化のための営業手法を活用します。
・お客様へのアップセルや、より良いマリオット体験・イベントを実現するための付加価値提案の機会を見出します。
・Sales & Marketing部門をサポートする一般事務業務(書類整理、メール対応、入力作業、FAX対応など)を行います。
・営業プロセスに関わるシステム上で、コミッション、リード、第三者情報などのデータ入力・取得・照合・確認を行います。
・パンフレットや販促資料などの情報パッケージを準備・作成します。
・ご利用への感謝として、リワードポイントや観劇チケットなどの無償特典(コンプリメンタリー)を選定・提供します。
・提案書、契約書、バンケット・イベント・オーダーなど、営業関連書類を作成します。
・クライアントの窓口として、電話・メールでの問い合わせやご要望に対応します。
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Preferred Qualifications
Education:
High school diploma or G.E.D. equivalent.
Related Work Experience:
At least 2 years of related work experience.
Supervisory Experience:
No supervisory experience.
License or Certification:
None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.
We want our associates to embrace their own well-being practices both on and off property.You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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