The Sales Representative is a leading driver of our customer interactions and sales performance.
They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.
About The RoleMajor accountabilities:
Drive Competitive Sales Growth -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis -Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
Live by Novartis Code of Ethics and Values and Behaviors.
Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
Distribution of marketing samples (where applicable)
Key performance indicators:
To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes
Minimum Requirements:
Work Experience
Established Network to target Customer Group desirable.
Specific Product knowledge desirable.
Sales in Healthcare / Pharma / related business.
Skills:
Account Management.
Commercial Excellence.
Communication Skills.
Compliance.
Conflict Management.
Cross-Functional Coordination.
Customer Insights.
Ethics.
Healthcare Sector.
Influencing Skills.
Negotiation Skills.
Selling Skills.
Technical Skills.
Languages :
English.
Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?
Benefits and Rewards:
Read our handbook to learn about all the ways we'll help you thrive personally and professionally:
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