The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam.
We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you'll makeAs a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.
In this role, you will directly contribute to ___.
What You'll Do
Develop and provide solutions on quality repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
Exercise sound judgment in methods, techniques, and evaluation criteria for obtaining results.
Develop solutions and provide expertise to solve complex technical engineering problems.
Ensure problem statements and success criteria are clearly defined and communicated.
Prioritize and align resources to support customer response plans.
Coordinate and run experiments/tests and generate reports.
Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
Partner directly with customer management, own and run regular and ad hoc customer meetings (executive and technical).
Own Customer Trust KPIs and transparently discuss opportunities and challenges to increase trust.
Develop customer support plan and align required resources.
Provide technical instruction, leadership, and mentoring for more junior engineers.
Exercise latitude in developing technical objectives and resources.
Own site/customer KPIs and lead improvements to meet agreed upon goals.
Minimum Qualifications
Who we're looking for
Bachelor's degree in Electronics, Engineering, or related field with 12+ years of work experience; or Master's degree with 8+ years; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
Preferred QualificationsProficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
Communication skills, both written and verbal, in English.
Excellent analytical, problem solving, and decision-making skills.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer.
Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role.
Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex.
'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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