利用部門とともにデジタルビジネス戦略の企画構想推進に向けて、システム企画・導入するシステム部門のリーダーとして活動いただきます。
【具体的には】
・コールセンター部門及びカスタマーサポート部門における「デジタルビジネス戦略」検討に、情報システム部門として参画
・上記部門における「デジタルビジネス戦略を実現するためのIT施策」検討に、IT部門として参画(デジタルビジネス戦略と連携した、コンセプト、ロードマップの策定)
・ソリューションベンダーへのRFP(提案依頼)、提案・製品評価選定(パッケージ・SaaSの利用を推奨)
(システムアーキテクチャー、実現手段となるソリューションの評価・選定・導入)
対象:コールセンター(CTI・CRM・FAQ・電話・メール・デジタルチャネルなど)カスタマーサポート(サービスリクエスト・ディスパッチ・保守実績管理など)
・導入委託先であるソリューションベンダーのマネジメント
【出張有無】
国内・海外ともに原則無し
但し、ビジネスの実現方式把握・先進技術調査のための、勤務地近郊のベンダー・セミナーへの外出はあり
【休出有無】
原則無し
【求める人材】
【いずれも必須】
・コールセンターシステムもしくはカスタマーサポートシステムの開発、導入に携わった経験
・システム開発における上流工程(要件定義)の参画経験
・利用部門との要件調整やベンダー交渉などのコミュニケーション経験
【歓迎】
・ コールセンターまたはカスタマーサポート業務に関する知識
・ システム企画構想への参画経験
【給与】
年収620~850万円,※職務経験を考慮のうえ決定いたします。
【勤務地】
東京都品川港南事業所
【勤務時間】
09:00~17:30
【雇用・契約形態】
【待遇・福利厚生】
通勤手当 従業員持株会制度 財産形成貯蓄制度 保養所 共済会等
【休日・休暇】
慶弔休暇 年末年始 夏期休暇 有給休暇 完全週休2日制 土・日(祝日のある週は土曜出社の場合あり)、祝日、結婚休暇、出産休暇、忌引休暇、育児休暇、マタニティー休業、介護休業、育児短時間勤務制度など
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