Tokyo Four Seasons Hotels and Resorts
About Four Seasons

Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.


At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.


About the location:
Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi.

Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse.

Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes.

The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne.

The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World's 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

【応募資格/Qualifications】


学歴:
高校卒業もしくは同程度


EDUCATION:
High School education or equivalent experience

経験:
ラグジュアリーホスピタリティブランドにて、同等のポジションの経験が1~2年あることが望ましい


EXPERIENCE:
1–2 years of experience in a similar position within a luxury hospitality brand is preferred.

語学スキル:
日本語・英語共に高いコミュニケーション力・文章力(ビジネスレベル)必須

Language:
Strong communication and writing skills in both Japanese and English (Business level) required

出張:
なし


TRAVEL:
No

【主要職務および成果(KEY ACTIVITIES / OUTCOMES)】

■People Functions(人事・チーム関連)

同僚、上司、すべての部門と協力的でプロフェッショナルな関係を維持する。
Maintain a harmonious and professional relationship with co-workers, supervisors, and all departments.
指示に基づき、ハウスキーピング業務全般のサポートを行う。
Assist in all areas of Housekeeping as assigned.
必要に応じて、部門内の他業務をサポートする。
Assist in other areas of the department as needed.
日本語・英語の両方でコミュニケーションができるスキルを持つ。
Require communication skills in both Japanese and English.

■Product Functions(業務・オペレーション関連)

モーニングレポートで部屋の状態を確認し、不一致を報告。チェックアウト後の部屋を更新し、作業の優先順位をつける。
Verify room status on the morning report; report discrepancies; prioritize and update checkout rooms.
部屋のステータスを確認し、担当ルームアテンダントを適切に配置する。
Check the room status and assign the designated Room Attendant.
担当ルームアテンダントが清掃した部屋をチェックリストに基づいて点検し、ホテル基準に従っていることを確認する。必要に応じて修正指導を行う。
Inspect rooms cleaned by assigned room attendants using a designated checklist. Ensure rooms meet hotel standards and follow up on any corrections.
修理・メンテナンスが必要な場合は作業オーダーを記入し、ハウスキーピングコーディネーターへ報告。緊急対応は直接連絡する。
Complete maintenance work orders and report to the housekeeping coordinator. Contact directly for urgent repairs.
ゲストからのハウスキーピング関連リクエストに迅速かつ丁寧に対応し、アイテムの届け・返却をフォローアップする。

Respond promptly and courteously to guest requests for housekeeping items or additional supplies and follow up on delivery and return.

ゲスト廊下、バックエリアのパントリーおよび廊下を常に清潔に保つ。
Keep all guest corridors and BOH pantries clean and organized.
退勤前に全ての書類・引継ぎ業務を完了し、マネージャーまたは次のシフト担当者と状況を確認する。
Complete all paperwork and closing duties before leaving, reviewing any follow-up items with the manager or next shift supervisor.
ハウスキーピングアシスタントマネージャーまたはディレクターが指示するその他の業務を行う。
Perform any additional duties as assigned by the Housekeeping Assistant Manager or Director of Housekeeping.

■Profit Functions(収益管理関連)

客室アメニティや備品の状態を確認し、必要に応じて報告する。
Check all room amenities and items, reporting any issues to the Housekeeping Assistant Manager.
アメニティの数量を確認し、正確に発注する。
Verify amenity quantities and ensure correct ordering.

【能力要件(Competencies)】

■行動面での主な能力/KEY BEHAVIOURAL COMPETENCIES

報告書作成などのための優れた文章力・コミュニケーション能力を有する。
Excellent written and verbal communication skills for preparing and delivering reports.
常に倫理的かつ誠実な姿勢で行動する。
Apply an ethical and professional approach in all situations.
限られたリソースを効果的に活用し、ホテル全体の成果に貢献できる。
Plan and manage duties effectively to maximize contribution to the hotel's objectives.
同僚や上司と協力しながら良好な関係を築ける。
Strong interpersonal and relationship-building skills with peers and supervisors.
複数の業務を同時に遂行できる能力を持つ。
Demonstrate strong multitasking skills.
常に安全で、秩序ある方法で業務を遂行する。
Work in a safe, prudent, and organized manner.

■技術的スキルおよび知識/Technical Skills And Knowledge

すべての職務を遂行するために柔軟な勤務スケジュールが必要。
Require flexibility in schedule to accomplish all key responsibilities.
ファクス、コピー機、電話、計算機などのオフィス機器を操作できる。
Ability to operate fax, copier, telephone, and calculator.
Microsoft Officeなどの基本的なPCスキルを持つ。
Knowledge and ability to use computer equipment and Microsoft Office Suite.
清掃用具および正しい清掃手法に関する知識を有する。
Knowledge of proper cleaning techniques and equipment use.
化学薬品の適切な取り扱いを理解している。
Knowledge of proper chemical handling.
日本語および英語での読み書き・会話が可能。
Advanced ability to read, write, and speak both Japanese and English.

■機能的スキル/KEY FUNCTIONAL COMPETENCIES

内部統制の目的と意義を理解している。
Clear understanding of the purpose and importance of internal controls.
ホテルの品質・サービス基準を理解し、遵守できる。
Understand and adhere to hotel quality and service standards.
常に高いサービスマインドを持ち、ゲスト満足を追求する。
Strong commitment to exceptional guest service.
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