A world's leading Insurance service provider, is looking for a talented & bilingual
IT Support Services Manager (AI/ML)
in the Information Technology Division.

Responsibilities:

• Keep up continuous uptime and accessibility of critical business applications and services. This involves actively monitoring system performance, detecting potential issues, and implementing strategies to prevent downtime

• Respond to and resolve incidents and outages promptly. This includes troubleshooting problems, coordinating with other teams, and restoring service quickly

• Utilize AI and machine learning to analyze application logs and user behavior patterns, predicting potential issues and implementing proactive measures to prevent disruptions and performance degradation

• Automate repetitive, manual tasks (toil) to improve efficiency and reduce human error. This might involve scripting, developing tools, and improving infrastructure management processes

• Establish and maintain robust monitoring and alerting systems to gain real-time insights into system health and performance. This allows for proactive identification and detection of anomalies or potential issues

• After major incidents causing outages, conduct blameless postmortem reviews to analyze the root causes of failures, document learnings, and implement corrective measures to prevent future occurrences

• Work with cross functional teams, including product, engineering, and business stakeholders, to identify high-impact opportunities for AI integration. Clearly articulate how AI solutions will improve efficiency, enhance the customer experience, and deliver measurable business outcomes

• Establish clear, measurable targets for system performance and reliability, often based on Service Level Indicators (SLIs). These Service Level indicators and objectives guide development and operations priorities to maintain high levels of user satisfaction

• Stay informed on emerging AI technologies and industry trends. Evaluate and pilot new AI solutions to continuously enhance application support processes and capabilities

Required Skills:

• Strong understanding of core concepts in AI and machine learning, including algorithms, model training, and deployment

• 5+ years of relevant technology experience, demonstrating progressive responsibility and leadership in overseeing regional technology teams

• Proficiency in scripting languages (e.g., Python, Bash) and Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) is crucial

• Ability to quickly diagnose and resolve system incidents, minimize downtime, and implement solutions to prevent recurrence is paramount. This includes developing and adhering to incident response plans and conducting postincident reviews (PIRs)

• Ability to rely on data from metrics, logs, and other sources to understand system behavior, analyze performance, identify trends, and make informed decisions to improve system reliability

• Design, implement, and manage AI driven tools, such as intelligent chatbots and autonomous support agents, to automate routine technical support tasks and empower end-users with self-service capabilities

• Demonstrated expertise in IT service management (ITSM) and observability tools, especially those that leverage AI for analytics

• Hands-on experience with models like GPT, Claude, and their associated frameworks (e.g., RAG) is a key requirement

• Practical experience running production systems, troubleshooting issues, and participating in on call rotations is highly valued, building crucial intuition for real-world system failures

Why should you apply?

• This is a long-term opportunity

• You will be working with international team members

• Learn new skills while working on a large-scale project

Company Details:
A leading international insurance organization operates in over 130 countries and jurisdictions, offering services to commercial, institutional, and individual clients through one of the most extensive global property and casualty insurance networks. In addition to general insurance, the organization is also a prominent provider of life insurance and retirement services in the United States. Its common stock is publicly traded on both the New York and Tokyo stock exchange. The group's Japan-based affiliate provides IT-related services to support the organization's operations within the country.

Working Hours:
9:00 - 17:30 (Mon-Fri)

Working Style:
Hybrid (4 days in office, 1 day work from home)

Holidays:
Saturday, Sunday, National Holidays, Year-end and New Year Holidays, and so on

Services/Benefits:
Social insurance, Employee Pension Scheme, Transportation

PT492882

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スキルハウスについて

スキルハウスでは、社員一同が求職者の皆様のキャリアを長期的にサポートしていきたい、という熱い情熱を持っています。現在のご要望にあったポジションだけでなく、皆様のキャリアやその後のプランを一緒に作り上げましょう。

【日本のIT人材紹介におけるリーディングカンパニー 】

スキルハウスは、ITプロフェッショナルに最適な仕事を紹介し、クライアントには最適なIT人材を提供することに特化した、日本有数のIT人材紹介会社です。

大手外資系企業をはじめ、スタートアップ企業、グローバル企業など、その数は500社以上。もちろん、職場環境も多岐にわたります。日本語、バイリンガルの職場環境でのポジションをご紹介しています

【事業・サービス内容】

• 転職市場を知り尽くしたプロのアドバイス、市場動向とキャリアの展望

• あなたのプロフィールと現在の市場に基づき、キャリアの方向性・将来可能性の提案とアドバイス

• 履歴書の書き方、面接準備のサポートとアドバイスの提供

• 次のキャリアステップのための正しい選択をするため、市場内の役割と企業の紹介と議論

• 給与交渉

【内定までの流れ】

STEP1:エントリー

掲載している求人情報またはスカウトよりエントリーをお願いいたします。

エントリー後、担当アドバイザーよりメールまたは電話にてご連絡いたします。

STEP2:面談

あなたの希望する企業や職種などを個別カウンセリングでお伺いします。

その上で、あなたに合った求人の選定に移ります。

※面談は主にTeamsまたは電話で対応いたします。

※面談は日本語の他、英語もお選びいただけます。

STEP3:求人紹介

あなたに合った求人をご案内します。

STEP4:応募書類の準備

あなたのご経験が採用ご担当者様に伝わるように、応募書類の作成をサポートいたします。

STEP5:選考・面接

あなたを企業にご推薦いたします。面接日時の調整もスキルハウスにお任せください。

STEP6:内定・入社

おめでとうございます

今すぐご応募いただくか、お気軽にお問い合わせください。

Skillhouse Staffing Solutions K.K.

Toranomon Annex No.2 Bidg.,

3-8-27 Toranomon, Minatok-ku, Tokyo