Job Description:
This department is part of Operations team which runs Rakuten Mobile's production system.
We target to achieve below goals below using advanced IT technology and automation, cooperating with other teams and divisions.
- Manage and control changes across Rakuten Mobile production environment.
- Enforce Process Compliance and track violators through PIR (Post Implementation Review).
- Enhance Change Management process by looking into possible gaps to be tackled.
- Enhance Change Management system to meet users' expectations.
- Integrate Change Center with various RCP (Rakuten Communication Platform) applications across for better.
Job duties:
We are looking for a Section Manager, in Change Management Operations section.
This is a great opportunity to work in one of the most advanced mobile telecom companies around world.
You will drive quality improvement of change requests across all domains.
- Lead a team of 3:4 Change managers.
- Control Change Management Daily Operations (CR Approvals, CAB handling, CR audits…etc)
- Work with Rakuten Mobile's development team to bring needed features to the operation management tools (Change Center)
- Create and track KPIs, using modern technology
Minimum Qualification
- Mindset to solving new problems.
- History of team management in any other areas.
- Experience in IT operations
Preferred Qualification
- Project management experience
- Experience in ITIL
- Mobile service provider experience
- ServiceNow or similar operation management tool experience
- Ability or have interest in doing data analysis using modern technology like Python or BI
Languages:
English (総合 - 3 - 上級)
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