神奈川県 横浜市, 株式会社フェローシップ Remote job

仕事内容:

大手広告代理店およびグループ会社向け社内ヘルプデスク業務

・問い合わせ対応(専用システム、電話コールバック)

・トラブルシューティング

・PC(ハード/ソフト)、複合機、ネットワーク

・Microsoft 365、各種業務システム(会計システム含む)

・ディスパッチ業務

・ServiceNowに届いた問い合わせの振り分け

・ドキュメント作成(習得状況による)

・マニュアル作成、ナレッジ作成

アピールポイント:

*大手グループならではの教育体制チーム制で先輩が常に隣にいるから、独り立ちまでしっかりサポート。

*2月からの長期のお仕事です♪

*習熟後は月の半分以上在宅勤務可能

└現在フルリモートですが、出社を増やす予定がある為、月の半分程度は出社できる方でお願いします

*横浜駅近くで通いやすい立地

*ヘルプデスクのスキルを幅広く活かせます

求める人材:

・テキスト(メールやチャット)でのヘルプデスク実務経験

・ビジネスマナーに則った電話対応(スクリプトなしで会話可能)

・Microsoft 365(Outlook、Teams)の基本操作・設定変更

・自律的に調査や打鍵検証ができる

・不明点を自己完結させず質問できるコミュニケーションスキル

勤務時間・曜日:

勤務曜日:月、火、水、木、金

休日:土、日、祝

休暇・休日:

土,日,祝

アクセス:

横浜駅 (JR・京急・東急・相鉄・みなとみらい線・地下鉄) 徒歩5分

新高島駅 (みなとみらい線) 徒歩8分

その他:

・コンタクトセンター、サポートセンター、社内ヘルプデスク経験

・ServiceNowの利用経験

・業務の振り分け、ディスパッチ経験

・Windows10/11、PCハードウェアの基礎知識

・経理経験、または会計システムサポート経験

・自宅でテレワーク環境が揃っている方(WiFiがあり、独立スペースがある等)

・業務の習得状況がスムーズな場合、マニュアル作成・ナレッジ作成担当をお願いする場合があります。 ※メンバーは(問い合わせ対応×ディスパッチ+ナレッジ担当)、(問い合わせ対応×マニュアル対応+●●)等、役割を複数持って対応をしております。

雇用形態: 派遣社員

給与・報酬: 1,520円 - 1,540円 時給



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