At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally.

Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set ambitious goals and move fast to achieve them.

Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light.

You won't have to look to find growth opportunities— they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Market Research Account Executive

Why We Have This Role

Qualtrics Market Research (MR) is transforming how organisations across Japan manage insights by bringing together enterprise-grade SaaS, cutting-edge data subscriptions, and AI-driven analysis into one seamless platform.

As the pressure mounts on mid-market and Enterprise organisations to move faster and make smarter decisions, they need more than fragmented tools and one-off projects—they need a unified MR platform that powers continuous growth.

As a Account Executive for MR, you'll be the catalyst for that transformation, helping Marketing, Product, and Insights teams shift from legacy solutions to modern, SaaS-led platforms.

How You'll Find Success

Selling strategic business outcomes like campaign ROI, speed to market, and product success rather than just research projects
Navigating mid-market SaaS sales cycles involving multiple stakeholders and successfully growing Annual Contract Value over time
Positioning AI and synthetic data as tangible competitive advantages that resonate with customers' business goals
Leading new logo acquisition while expanding existing accounts through multi-team platform adoption
Collaborating effectively with XM Account Executives to integrate MR into broader Qualtrics solutions
Demonstrating ownership and adaptability in a fast-paced, evolving market
Balancing consultative selling with a data-driven mindset to align solutions with customer priorities

How You'll Grow

Develop deep expertise in a rapidly evolving, AI-powered SaaS platform that is redefining market research
Gain exposure across a wide range of commercial customers, sharpening your ability to customize sales strategies and build strong multi-stakeholder relationships
Build experience leading complex, multi-phased sales cycles with measurable business impact
Collaborate closely with product and delivery teams, influencing roadmap decisions and gaining cross-functional insights
Benefit from a strong mentoring culture focused on accelerating growth and shortening your ramp time

Things You'll Do

Prospect and close new commercial customers across Japan, driving new logo acquisition
Expand product adoption and use cases within existing accounts, converting pilots into recurring SaaS and data subscriptions
Partner with XM Account Executives to position Market Research as the gateway to a larger Qualtrics footprint
Compete effectively against agencies, panel providers, and legacy research platforms by clearly articulating MR's value proposition
Tailor sales messaging to address customer-specific business challenges and highlight AI-driven advantages
Collaborate cross-functionally with marketing, product, and delivery teams to ensure customer success and feedback integration

What We're Looking For On Your Resume

Experience selling SaaS solutions to mid-market or commercial customers, preferably with exposure to insights, market research, or related fields
Proven track record in managing multi-stakeholder sales cycles and growing existing customer accounts
Ability to translate technical concepts such as AI and synthetic data into clear business value for diverse buyer personas
History of landing and expanding logos through consultative sales approaches
Comfortable working in a fast-moving, evolving sales environment with a focus on outcomes over activity metrics

What You Should Know About This Team

High-performing, focused go-to-market team operating across APJ with hubs in Sydney, NewZealand and Singapore
Strong collaboration culture with cross-functional partners including product, delivery, and marketing — your voice directly influences product roadmap and strategy
Fast feedback loops enabling you to see the impact of your wins and continuously refine best practices regionally
Dedicated mentorship, structured onboarding, and peer shadowing to pave a smooth path to success
Performance measured by customer outcomes and business results, not just activity metrics

Our Team's Favorite Perks And Benefits

Competitive total rewards package featuring base salary, uncapped commission, and generous benefits
Private health insurance covering medical and extras for you and your family
185,000 JPY Annual Experience Bonus to invest in memorable personal experiences
34,000 JPY Quarterly Wellness Stipend supporting both physical and mental wellbeing
Commuter allowance covering public transport expenses to the office
Hybrid working model: 3 days in office, 2 days remote
Catered lunches and a fully stocked kitchen in our Tokyo Office

The Qualtrics Hybrid Work Model:

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays, Wednesday and Thursdays.

These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.

For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under

Federal Employment Laws:
Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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