Technical Support Engineer

3日前

Minato 0000050569 Royal Bank of Canada, Tokyo branch Full time

Job Description

What is the opportunity? As the Senior Application Technical Support Engineer, you are responsible for the overall IT services to RBC Tokyo Platforms within the Tokyo office, enabling technology to support their products and services. This position provides hand-on support, lead for the team in RBC Tokyo IT, report to Head of IT Japan. What will you do?
  • Assist and raise global application support for Fixed Income, Equity Links, Structured products, Futures and Bank related system.
  • Work with RBC global counterparts to initiate the planning, execution and testing for the business, Technology requirements, Infra relates projects.
  • Receives and monitors helpdesk requests and ensures tickets are responded to promptly, with the correct priority and appropriate follow-up to the user community.
  • Manage user request and incident tracking.
  • Installs, configures, and troubleshoots desktops and server hardware, peripherals, operating systems, firm software, and local third-party systems.
  • Take a responsibility for emergency night/weekend call-out with other IT members.
  • Administer, manage and resolve requests/incidents relating to End User Services.
  • Support IT infrastructure at Japan sites includes Data Center offsite. Maintain local platforms at high standards with high availability.
  • Provide consultation to project groups, application teams and business on new initiatives.
    • What do you need to succeed? Must-have
  • University degree in computer science, engineering or equivalent
  • 5+ years' experience in Investment Banking and/or Bank industry
  • 7+ years' experience in managing and supporting Windows Desktop
  • 3+ years' experience in managing and supporting Tech infrastructure, e.g. Wintel / Unix servers, Network, Voice, DBA, Middleware, etc
  • Sales/Trading system application support internally/externally
  • Basic knowledge of ITIL Framework
  • Good working knowledge or exposure data centers, telecom and internet technology
  • Experience in communicating with users face to face and over the phone
  • Ability to work in a team and be a team player
  • Maintains a keen interest in new technology trends and platforms
  • Fluent in Japanese and English (both speaking and writing)
    • Nice-to-have
  • ITIL Foundation Certificate/ CCNA network Certificate/ MCP Microsoft Certificate
  • Good fundamental knowledge on computer room design, structured cabling, front end/backend client services and platforms
  • Project Management experience and fundamental knowledge of life cycle
    • What's in it for you? We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive and high-performing team
  • A world-class training program in financial services
  • Ability to make a difference and lasting impact.
    • Job Skills Analytical Thinking, Applications Support, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Security, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Interpersonal Relationships, IT Service Support, Project Management, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Technical Support, Troubleshooting Additional Job Details

    Address:

    AKASAKA 1-CHOME 8-1, 8F:MINATO CITY

    City:

    Minato City

    Country:

    Japan

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Capital Markets

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    I nclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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