Job Description:
The Role:
The Field Applications Engineer reports to the Senior Director, Instrumentation as a member of the local Instrumentation Sales & Applications team, coordinates and supports pre-sales and post sales warranty activities focused on local Equipment and System providers to Samsung. The FAE observes, reports, and helps develop new applications for existing products through an understanding of the customer and direct communication between the customer, sales, engineering, manufacturing, and other internal departments.
In this role you will:
1. Technical Service Support
- Front-line warranty & non-warranty service support for AMH Scientific Instrumentation customers (titration and particle systems)
- Point of contact for OEMs executing new system installations
- Point of contact regarding annual calibrations and validations
- Design & execute application scientific methods and approaches for customers based on unique requests; develop execution plan and report results
- Develop & execute new applications for current products and suggest modifications/improvements to existing products to expand customer and/or market opportunities
2. Technical Sales Support
- Provides technical sales support necessary to maintain current business and / or capture new business
- Visits customers before, during and after the introduction of new products to educate the market and pursue initial sales opportunities.
- Provides and interprets design, application and service information.
- Provides a direct customer contact in situations requiring concentrated technical and applications support.
- Considers approaches and solutions that maximize revenue and profitability for our business and efficiency for our customers
- Supports Sales in the lead generation and quoting process
3. Technical Leadership
- Primary technical knowledge expert of products and applications.
- Supports creation of technical literature, white papers, manuals, data sheets and related product information as directed by Sr. Technologist.
- Leads and performs training internally and externally for all products within Instrumentation portfolio.
Traits we believe make a strong candidate:
- Ability to effectively communicate complex technical issues to customers (both internal and external)
- Strong problem-solving skills (issues containment, root cause analysis, corrective action.
- Strong analytical skills, including the ability to perform some level of statistical analyses of data generated through applications studies
- Capacity to understand specific technical requirements as well as exhibit sound product knowledge
- Able to identify problems and significantly improve, change or adapt existing techniques
- Actively seeks ways to increase skill level and proficiency in technical and commercial techniques
- Proficiency in use of Excel, Word and PowerPoint
- Ability to understand and become proficient in all Entegris particle and titration software & firmware packages
- Ability to travel regionally (~50%) and occasionally internationally
- Language Ability: English proficiency required
Your success will be measured by:
- Technical Expertise: Depth of knowledge and skill in a technical area.
- Interpersonal Awareness: The ability to notice, interpret, and anticipate concerns and feelings, and to communicate this awareness empathetically to others.
- Effective Communication: Timely communication of information at proper levels of internal and external parties
- Customer Focus: Ability to represent Customer needs while ensuring balance of Entegris business needs
- Customer Satisfaction: Assess client's needs, understand from client's perspective and engage professionally. Create value for the client and foster customer loyalty
- Results Oriented: Focus on achieving requirements / goals set forth through proper definition and execution planning.
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