- Field service work (commissioning, operation, testing, integration, optimization, maintenance and repair) in Japan, but also tasks in other geographical regions may occur·
- Give support (incl. Remote support) to clients in terms of technical issues and sorter performance·
- Provides detailed field reports that are useful for the whole organisation after every installation or technical intervention·
- Takes care of a timely reporting of activities, costs and other reporting ·
- Prepare and review onsite service visits and help for service sales offers ·
- Give support to Sales and Project Management
- Training of customer maintenance and service personnel on site as well as TSS Service Engineers·
- Providing on call technical phone support and field response to equipment and customer issues ·
- Japanese and Fluent in English, Excellent communication skills and the ability to deal effectively with customers.
- At least 3 years or more of electrical and mechanical background/customer facing work experience required.
- University degree in Mechanical, Electrical, or similar
- Superior computer and operating system skills in Microsoft family B2B market in Industrial markets.
- Troubleshooting, and follow-up skills. excellent technical problem-solving, Self-driven, pro-active and target oriented working style with a high willingness to perform.
- Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user friendly manner, good in spoken and written.
- Japanese language skill is a must. technical problem-solving, troubleshooting, and follow-up skills in English will be a plus· Ability to relate to customers, their views and issues, locally and in other countries and cultures.
- Motivated individual who has a passion for Engineering · Socially outgoing, ability to handle stress
- Education: · University or College studies in Electrical, Mechanical or Electro-Mechanical Engineering preferred
- Ensuring the maximum performance of the TOMRA Sorting systems in the field to satisfy the customers
- Responsible for an effective field service work in terms of costs and timing · Give trainings for field service engineers in interaction with Training Manager
- Work with technical team to ensure to get sufficient documentation · Feedback to other departments (service / clients)
- Give ideas about improvement possibilities (quality/efficiency/profitability)
- Act positively and customer oriented · Field service work/optimization
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