Work location: Yokohama
Shift: 9:00 AM to 6:00 PM Japan Time (May need to work on weekends and some schedules will be 8:30 AM to 5:30 PM or 8:00 AM to 5:00 PM)
Required language: Native level Japanese and English
Qualifications:
- 1 to 2 years experience in customer call center is mandatory (the busier call center you experienced, the better).
Technical skills:
- Basic MS-Excel skills.
- Familiarity of MS office tools: outlook, internet
- Good writing and comprehension skills
Behavioral skills:
- Independent and responsible attitude toward jobs, dealing with unknown situations on your own
- Ability to learn on your own initiative
- Tolerance toward busy environment with many calls and emails
- Flexibility on working schedule
- Ability to overlook entire workplace and take proactive measures
- A clear focus on superior customer service and continuous business performance improvement
- Experience in analyzing performance metrics and managing proactively for continuous improvement
- Demonstrated capacity to apply statistical measures to workflows and performance monitoring
- Outstanding communication skills, both verbal and written
- Task and goal-orientated, with high energy levels and strong attention to detail
- Capable of prioritizing issues, and working with a sense of purpose and ownership
- Analytical, with strong problem-solving skills
Preferred:
- BPO experience is preferred
- Order Management experience is preferred
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