Yokohama ReachExt K.K.

Job Title: Customer Service Representative

About the Job:

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Yokohama, Japan. This is a dynamic role that requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Work Schedule:

This position involves working on a variety of shifts, including weekdays, weekends, and occasional overtime. The typical shift hours are 9:00 AM to 6:00 PM Japan Time, but flexibility is required as schedules may vary depending on business needs.

Requirements:

  • A minimum of 1-2 years of experience in a customer call center environment, preferably in a busy setting.

Key Skills:

  • Native level Japanese and English language proficiency.
  • Basic MS Excel skills and familiarity with Microsoft Office tools, including Outlook and Internet Explorer.
  • Excellent writing and comprehension skills.

Behavioral Expectations:

  • An independent and responsible attitude, able to handle unknown situations effectively.
  • The ability to learn quickly and take initiative.
  • Tolerance for a fast-paced environment with multiple calls and emails.
  • Flexibility in adapting to changing work schedules.
  • A clear focus on delivering superior customer service and driving continuous business performance improvement.
  • Experience in analyzing performance metrics and taking proactive measures to improve outcomes.
  • Strong analytical and problem-solving skills, with the ability to apply statistical measures to workflows and performance monitoring.
  • Outstanding verbal and written communication skills, with a task-oriented and goal-driven approach.
  • The capacity to prioritize tasks, work with purpose and ownership, and maintain high energy levels while paying close attention to detail.

Preferred Qualifications:

  • Previous experience in BPO or Order Management roles.

Salary: ¥250,000 - ¥350,000 per month



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