Senior Cargo Service Agent

4日前

Narita Lufthansa Cargo AG Full time

Your main tasks include, among others:

  • Implementation of new LCAG handling processes at GHA level
  • Inspection of services provided to LCAG by the GHA as per contract (Annex B and SLA in terms of CHM)
  • Conduction of meetings with the GHA on regular basis to discuss service performance
  • Reporting deviations from agreed standards
  • Establishing, maintaining and evaluating statistical data provided by the SPC tool (Station Performance Cockpit)
  • Supervision of daily activities of LCAG staff and performing spot checks with appropriate methods
  • Manages, encourages, guides and evaluates his/her team members, this includes agency staff contracted by LCAG
  • Ensures that LCAG skill levels are matched and maintained to facilitate peaks in Import, Export and Transit

    • * Perform all other duties assigned or delegated by superior

    The ideal Senior Cargo Supervisor must fulfill the following requirements:

  • High school diploma/GED required
  • 5 years or more years of experience in logistics, airfreight handling and/or operations
  • English and other required
  • Japanese language advanced required
  • Qualification accoring to CHM / GOM desirable
  • Computer literate, MS Office as user
  • Strong adaptability
  • Excellent safety and securitu
  • Excellent customer orientation
  • Excellent customer service
  • Excellent commitment
  • Excellent reliability
  • Excellent responsibility
  • Excellent teamwork
  • Responsible for number of employees
  • Constant time pressure
  • High stress levels
  • Outdoor weather conditions
  • Noise pollution
  • In accordance with rules, regulations, and given authorities

    • * CV/Resume and Cover letter required

    * Relocation assistance not provided by the company

    * Must possess a legal work permit in Japan

    * Must be willing to work shifts

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