Company Description
We are proud of our Hong Kong heritage and equally proud of the global, diverse workforce that makes us who we are. Celebrating 78 years of flying this year, we are a values driven, complex global business; but we are also a family. Regardless of job or location, we are all one team who are focused on delivering a world-class airline operation.
Role IntroductionReports to: Duty Airport Operations Manager, Narita
Location / Country: Narita / Japan
Employment Condition: Permanent
We are looking for talented Customer Services Agents who have a strong sense of self-development have aspirations to proactively seek the opportunity to gain various aspects of airline business of airports, cargo, and passengers over a career. The employees could rotate through within a few years in Japan.
The successful candidates are expected to carry out the day-to-day assigned duties and support overall operations to run smoothly and efficiently, and deliver the best possible customer service to ensure our customers always feel special.
Selection process
- Written test & Group exercise (Online) - 13 August 2024
- First interview (Online) - 20 or 21 August 2024
- Final interview (In-person) - 26 or 27 August 2024
Please make your schedule available on 13 August, and either 20 or 21 August for the first selection. Those who pass both #1 and #2 will be invited to the final interview.
Date of Join: 1 October 2024
Key ResponsibilitiesSafety First, Quality Always
- Rigorously execute corporate safety, security and complying with regulatory requirements and established standards
- Achieve absolute operational integrity with zero safety defects and security infringements
Operational Excellence
- Achieve operational excellence being on time and error free
- Gain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks
- Willing to take up additional responsibilities and work shift duties
Outstanding Product and Services
- Provide the highest possible quality of services for our customers at any touch point
- Deliver 'Service Straight From The Heart' on a daily basis to create genuine connection and memorable experiences for our customers
- Keep abreast with the latest product updates
- Provide extra attentiveness to our highest-value customer needs (front-end and elite MPO)
Crisis Management capability and preparedness
- Familiarity with station contingency local disruption plans and fall-back procedures
- Follow the direction from local airport management to mitigate disruption to provide a minimal negative impact on customer experience
- Ensure our customers are cared for informed during disruption and offered choice whenever possible
People and team
- Strive for good teamwork and fully participate as a supportive and collaborative team player
- Support other team members (suppliers included) to deliver services and products to company standards
Supplier Management
- Assist in monitoring and conducting regular performance review meetings with suppliers
- Support the Airport Operations Manager to implement any action plan efficiently and keep track of progress with documented records
Cost efficiency and productivity
- Capture ancillary revenue opportunity, e.g. excess baggage, upgrades etc.
- Support station administration duties as required
Represent Cathay interests in the Airport Community
- Create and maintain professional working relationships with external parties in the best interests of the Company - authorities, suppliers and service providers, Oneworld Partners, and other airlines
- Post-secondary school education is desirable
- Good command of written and spoken English and Japanese (TOEIC 650 or above, JLPT N1 for non-Japanese)
- Preferable to have at least 1 year airline or related industry experience
- Demonstrated ability to work under pressure and independently
- Strong sense of responsibility and acts as a supportive team player
- Strong interpersonal skills with a natural service orientated mind-set
- Can perform daily operations (multi-tasking ability) up to company standards (required to pass all training arranged by department and APT)
- Adapts to constant change
- Must have the legal right to live and work in Japan
- Basic salary: JPY223,300/month (inexperienced), JPY234,470/month (at least one year of experience)
- Fixed allowance per month: JPY38,000 + Basic salary x 7.4%
- Other allowances: the company regulations apply
- Social insurance: Unemployment insurance, Worker's compensation insurance, Health insurance, Welfare pension insurance
- Commuting expense allowance: Up to JPY50,000/month
- Working hours per day: 7.25 hours
- Break time: 1 hour
- Off day: Two days off every week
- Probation period: 3 months
- Annual leave: 16 days in the first year after completing 6 month service
- Potential for additional discretional bonus (depends on the company's performance and financial status)
Application
- Cover letter in English detailing your motivation for applying
- CV (Both Japanese and English version are mandatory)
- Please ensure that the dates in your resume are written in the Gregorian calendar (AD/西暦).
Application deadline: 01 August 2024
Date of Join: 1 October 2024
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
-
Narita Qatar Duty FreeWe are recruiting for Cargo Operations Agent for Narita, Japan. · The selected candidate will be responsible for providing cargo operational functions including interaction with Ground Handling Agent (GHA) for both import and export cargo. Secure proper operational support to en ...
-
Narita Lufthansa Cargo AG Full timeYour main tasks include, among others: · Implementation of new LCAG handling processes at GHA level · Inspection of services provided to LCAG by the GHA as per contract (Annex B and SLA in terms of CHM) · Conduction of meetings with the GHA on regular basis to discuss service pe ...
-
Narita Lufthansa group· Senior Cargo Service Agent · Must be willing to work shifts · Are you interested to join a leading company in the air cargo industry? Do you want to be part of an amazing team? · Well, this opportunity was made for you Come and see what we have to offer · Facts Location Narita ...
-
Narita Cathay Pacific Airways LimitedCompany Description · We are proud of our Hong Kong heritage and equally proud of the global, diverse workforce that makes us who we are. Celebrating 78 years of flying this year, we are a values driven, complex global business; but we are also a family. Regardless of job or loca ...
-
Narita Takeda Full time· Description · Please note this job requires business level proficiency in Japanese, including speaking, writing, and reading skills. · Our company is driven by the vision of "Better Health for People, Brighter Future for the World". We are dedicated to fostering a diverse and ...
-
Koto-Ku Danaher Full timeFluency in Japanese is required. Receiving emergency breakdowns from hospitals at a call center. · Interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, docu ...
-
Chiba QVC jobs.contract_type_full_time - RegularR66582-EN Shift Team Leader, E-service Contact Center, Customer Services · JP, Chiba, Chiba · Job ID: R66582-EN · Posted: October 14, 2023 · Regular · FullTime · QVC– · Customer Service & Experience– · JP85252 Shift Team Leader, E-service Contact Center, Customer Services · ...
-
Narita PanasonicJOB SUMMARY · Entry level customer service representative, handling the processing and oversight for new orders/quotes, product returns, warranty and resolution of billing and collections issues. Responds to routine customer service requests and inquiries. Provides feedback to im ...
-
Shisui NikeBecome a Part of the NIKE, Inc. Team · NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thri ...
-
Narita, Chiba Kuehne Nagel OTHERYou will be part of our Contract Logistics team adding your leadership expertise + skills to the delivery of Operational Excellence. Your Role · You will be responsible for the overall performance of an operational site in order to achieve all agreed financial + operational obje ...
-
Shibayama Lian ConnectWork Information · Tasks include assembly, processing, inspection, machine operation, and other simple tasks. We will introduce factory jobs that match your preferences. · Assembly: Work on assembling parts according to the manual. It's a straightforward task, so don't worry if y ...
-
Chiba United Airlines Full timeDescription · At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees ...
-
Kamisu TrellixCustomer Success ManagerSr. Information DeveloperRenewals Account ManagerDeal Desk AnalystSenior Customer Success ManagerSenior Customer Success ManagerSenior Customer Success ManagerSenior Customer Success Manager- Public SectorSenior Customer Success ManagerCustomer Success Man ...
-
Kamisu AutodeskPosition Overview · When you hear something is impossible, your first thought is: "Nothing is impossible"? Do enjoy collaborating and inspiring teams to find innovative solutions to complex sales problems? If this sounds like you, read on · In this role, you will work in lockste ...
-
Sosa Goldbelt, Inc. Regular jobs.contract_type_full_timeOverview · Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientifi ...
-
Chiba Kuehne+Nagel jobs.contract_type_full_time, PermanentJOB DESCRIPTION You will be part of our Customs Clearance Team to add your expertise + skills to the delivery of Operational Excellence. Your Role · You will be responsible for working closely with internal stakeholders + vendors (sub-contractors) to arrange + approve value a ...
-
Chiba Kuehne+Nagel jobs.contract_type_full_time, PermanentJOB DESCRIPTION You will be part of our Contract Logistics team adding your leadership expertise + skills to the delivery of Operational Excellence. Your Role · You will be responsible for the overall performance of an operational site in order to achieve all agreed financial ...
-
Engineer
1週間前
Chiba Flowserve Full timeRole Summary: · This role is responsible for the detailed review and completion of proposals, drawings, calculations, and risk assessments for seals and system requirements in the region. The position will provide application engineering support to operations, sales, commercial ...
-
Kashiwa Sogo & Seibu 契約社員Job Information · Sales Staff for Food Gift Section at a Famous Department Store Satellite Shop · Enjoy interacting with people? This job is perfect for you Engage in customer service at the food sales section (Western and Japanese sweets), handle cash registers, and wrap product ...
-
Chuo Raytheon Technologies Full timeUnspecified · The role: · Reporting to the Director of Business Development, Asia, we are looking to hire an experienced Business Development Manager based in Japan, focused on leading the pursuit order capture of large, strategic programs in Japan working with our existing te ...
