Partner Success Manager
As a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice.
You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle.
- Enabling key Partners to drive the adoption of Cisco Software through available programs, including the Lifecycle Adoption Program (LCA).
- Supporting partners in delivering Success Programs and initiatives with their customers and providing feedback to optimize these programs.
- Facilitating workshops and training sessions to educate partners on Cisco products, using successful case studies to drive onboarding.
- Acting as a liaison between Partners and Cisco's CX product teams, providing feedback to inform product development and enhancements.
- Monitoring and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
Collaboration and Teamwork
You will collaborate with:
- Partners
- CSS Teams
- Sales
- Renewals
- PAM team
About You
- 3+ years experience in the technology industry
- Good understanding of IT/ Infrastructure & Software
- Has experience developing software use cases with customers
- Proven experience in a related function with direct customer advocacy and engagement in post sales or professional services function.
You are dynamic and strategic, with a strong focus on enabling partners to drive customer adoption of solutions and maximize their success.
You excel at helping partners connect Cisco software to agreed-upon success measures and effectively remove adoption barriers.
Your expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion is unparalleled.
You are a coach and mentor, working closely with partners to build their Customer Success best practices.
Your collaborative approach ensures that partners are well-equipped to drive the renewal and growth of Cisco's software business.
Your ability to align with partners and support their success is key to achieving shared business objectives and delivering outstanding value to customers.
The estimated salary for this role is around $100,000 per year, based on the title, job description, and location.
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