Ecommerce Client Manager

2週間前

Tokyo, Kantō, Japan NJCS Limited


Our clients mission is to create meaningful connections between people and the brands they love. 

They empower brands to extend their global reach to over 200+ countries, providing seamless and comprehensive e-commerce experiences for consumers around the world. Their integration solutions offer a complete international checkout experience, including local duties, taxes, fulfillment, delivery management, global returns, and payment processing.

They are seeking a dynamic Strategic Ecommerce Manager to shape and drive the account strategy for their enterprise clients. Based in their Asia office in Japan, this role involves collaborating with a cross-functional team to develop strategies and stay abreast of the latest trends and technological advancements in the retail e-commerce and cross-border fulfillment sectors.

Responsibilities:

  • Account Strategy Development: Develop and execute the account strategy for clients in collaboration with sales and other internal teams.
  • Client Portfolio Management: Oversee a portfolio of clients, ensuring they consistently meet or exceed revenue and profit targets.
  • Client Relationship Building: Foster and strengthen client relationships at all levels, enhancing our reach and ensuring client satisfaction.
  • Strategic Program Management: Manage the roadmap for strategic programs and improvement initiatives.
  • Performance Partnership: Work with internal functional owners to ensure performance aligns with client contracts, SLAs, and business goals.
  • Account Improvement Initiatives: Drive growth, innovation, service, profitability, and cost optimization initiatives in partnership with clients and internal teams.
  • Issue Resolution: Coordinate with internal departments to promptly and efficiently address client issues.
  • Industry Expertise: Stay informed about the clients' industry and business to provide optimal solutions and programs to boost revenue.
  • Communication Management: Handle crucial communication, providing clients with updates on SLA performance, key programs, and solution schedules.
  • Data Analysis: Monitor and analyze client forecasts, trends, and key metrics, communicating relevant impacts to internal teams.

Requirements:

  • 5 + years proven experience as a key account manager or client relationship manager.
  • Strong communication skills with fluency in English and Japanese.
  • In-depth knowledge of the B2C e-commerce industry, preferably within an online retail environment.

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