Our clients mission is to create meaningful connections between people and the brands they love.
They empower brands to extend their global reach to over 200+ countries, providing seamless and comprehensive e-commerce experiences for consumers around the world. Their integration solutions offer a complete international checkout experience, including local duties, taxes, fulfillment, delivery management, global returns, and payment processing.
They are seeking a dynamic Strategic Ecommerce Manager to shape and drive the account strategy for their enterprise clients. Based in their Asia office in Japan, this role involves collaborating with a cross-functional team to develop strategies and stay abreast of the latest trends and technological advancements in the retail e-commerce and cross-border fulfillment sectors.
Responsibilities:
- Account Strategy Development: Develop and execute the account strategy for clients in collaboration with sales and other internal teams.
- Client Portfolio Management: Oversee a portfolio of clients, ensuring they consistently meet or exceed revenue and profit targets.
- Client Relationship Building: Foster and strengthen client relationships at all levels, enhancing our reach and ensuring client satisfaction.
- Strategic Program Management: Manage the roadmap for strategic programs and improvement initiatives.
- Performance Partnership: Work with internal functional owners to ensure performance aligns with client contracts, SLAs, and business goals.
- Account Improvement Initiatives: Drive growth, innovation, service, profitability, and cost optimization initiatives in partnership with clients and internal teams.
- Issue Resolution: Coordinate with internal departments to promptly and efficiently address client issues.
- Industry Expertise: Stay informed about the clients' industry and business to provide optimal solutions and programs to boost revenue.
- Communication Management: Handle crucial communication, providing clients with updates on SLA performance, key programs, and solution schedules.
- Data Analysis: Monitor and analyze client forecasts, trends, and key metrics, communicating relevant impacts to internal teams.
Requirements:
- 5 + years proven experience as a key account manager or client relationship manager.
- Strong communication skills with fluency in English and Japanese.
- In-depth knowledge of the B2C e-commerce industry, preferably within an online retail environment.
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