Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Your Impact
Customer Success Manager is a specialized role within Customer Success that focuses on providing personalized attention to customers and acting as customer advocates within PTC to ensure customers achieve success, their desired goals and outcomes while using PTC products or services.
The CSM ensures high level of customer satisfaction through delivery and coordination of services targeted at the development of long-term, trusted relationships between the Customer and PTC.
Your contribution to PTC business goals:
- Ensuring that customers are happy with our work and want to renew their subscriptions
- Identifying software subscriptions expansion
Your Day-To-Day
- Cultivate enduring partnerships with clients through personalized support and guidance.
- Assist clients in achieving their goals and overcoming challenges. Build trust and deliver value to drive mutual growth and success.
- Proactively assist managing projects and milestones to ensure progress and alignment with long-term objectives.
- Drive customer value after the sale of PTC technology by leading the customer through their adoption journey.
- Ensure customers adopt and scale the technologies leading to renewal and expansion opportunities within the account.
- Support Renewal and Expansion Opportunities - Along with this, Success Plans help facilitate expansion and renewal opportunities.
- Champions and Trusty Advisors - Remaining the champion and trusted advisor to the customer will assist in fortifying the partnership and growing the account.
- Monitor Risk and Problem Solve - It is the Customer Success Manager's responsibility to constantly monitor risk and measure progress towards goals. Each quarter, Customer Success Managers and Executive Management at PTC come together to report on the status of each customer. Based on the information shared, guidance and next steps will be provided to strategize towards meeting goals and mitigating risk.
- Advocate for the Customer - Remaining the voice of the customer by sharing critical client feedback and product requests will help PTC appease the client and effectively build the product roadmap. Much of the product roadmap is created based on client requests so sharing client product recommendations is key to meeting their needs. Providing value to the customer is an important aspect of the Customer Success Manager role at PTC. A great way to display this is to provide training and share the available resources at PTC. Sharing data driven insights will also show the impact of the PTC partnership and will highlight growth.
Main Responsibility
- Align with sales team to ensure understanding of customer challenges and other information obtained during the sales process.
- Onboard new customers, ensure that software is installed, licenses are working, and they can begin using what they pay for.
- Manage the implementation of the technology to deliver first value to the customer.
- Monitor customer adoption data to ensure they are implementing the software.
- Uncover and solve challenges associated with achieving first value.
- Build a Success Plan to scale to ensure customers have a plan to expand their implementation footprint.
- Work with sales to drive expansion and renewal opportunities within the account.
- Manage customer health, Calls to Action, Gainsight Success Plans and Use Cases.
- Assess and mitigate risks and take a proactive approach to churn management.
- Gather customer feedback and act.
- Customer complaints
- Account escalations
- Risk Mitigation
Your Skills and qualification:
- Bachelor's or above degree in Computer Science, Mechanical Engineering, Business, or comparable degree
- Fluent in Business English(TOEIC 700+)
- At least 5 years experience in Automotive Industry is an advantage
- Location in Nagoya area would be an advantage
- Project Management experience(PMP) would also be an advantage
- Strong Communication Skill and team working
- Customer Success Management experience(advantage)
- Experience in solutions in PLM, ALM, CAD and/or Digital Transformation(It is advantage)
Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."
-
Tokyo Apex ￥1,400,000 - ￥2,000,000 per yearカスタマーサクセスマネージャーは、エンタープライズクライアントに対して同社プラットフォームを活用し、DXの成功とマーケティング改善を支援するポジションです。 · フラットな組織文化のグローバル企業で、レポートラインは経営幹部(カスタマーサクセスヘッド)です。フルフレックス制を導入しており、個人の事情に応じて早出・早退が可能です。 · AI技術を駆使する先進企業です。 · 経営層との認識共有と目標達成計画の立案・管理 · 成果に基づく戦略的パートナーシップの構築と意思決定支援 · 顧客ライフサイクル全体のサポートと責任者としての役割 · 複数部門とのコミュ ...
-
Tokyo Kyriba Full time￥2,500,000 - ￥6,000,000 per yearEl Customer Success Manager es un profesional que trabaja en la empresa Kyriba, que es un líder global en liquidez de desempeño. El objetivo del trabajo es conectar, proteger, predecir y optimizar la liquidez de las empresas. El profesional debe tener una sólida comprensión de la ...
-
Customer Success Manager
17時間前
Japan Box ￥4,000,000 - ￥8,000,000 per yearBox の日本支社として 2014 年 5 月に設立された K.K. Box Japan は、急成長し続けています。このポジションでは、日本のカスタマーサクセスマネージャーチームの一員として、顧客との関係構築、利用促進、満足度の向上などに責任を持って業務を行なっていただきます。 · ...
-
Japan Box ￥12,000,000 - ￥16,000,000 per yearK.K.Box Japan wa2024neni5gatsu mai ni settari, kyocyo seichaku shite imasu. · Box no top kokyaku to enterprise kokyaku tai no seisanshou jissen o tsukau. · ...
-
Tokyo Michael Page柔軟な働き方、魅力的な給与体系および福利厚生パッケージ · 既存および新規顧客との関係構築および維持 · 顧客のニーズに基づいたソリューションの提案と提供 · 営業目標を達成するための戦略の策定と実行 · 顧客のフィードバックを収集し、製品やサービスの改善に活用 · 社内の関連部門と連携し、プロジェクトの円滑な進行をサポート · 市場動向の把握と競合分析の実施 · 契約交渉および締結プロセスの管理 · 定期的なレポート作成と上司への報告 · テクノロジー&通信業界に関連する専門知識 · 顧客対応や営業経験を活かした実績 · 日本語と英語での優れたコミュニ ...
-
Tokyo Microsoft Full time￥9,000,000 - ￥12,000,000 per year顧客のビジネス成果とマイクロソフトソリューションの価値を最大化するために、質の高いサポートサービスの計画と提供を推進し、サポート契約上の義務を果たす。 · エンゲージメントとサポートプログラムのオーケストレーション、カスタマー・ステークホルダーとのコミュニケーション · 重大な技術的障害のエスカレーションマネジメントを通じ、当社の製品とソリューションをさらに向上させるためのエンジニアリングフィードバックを適宜提供する · プロジェクトマネジメント経験 · サポートもしくはコンサルティングサービスのデリバリー経験 · 優れたコミュニケーションスキル・リレ ...
-
Chiyoda Microsoft Full timeマイクロソフトは日本の教育市場に対して、総合的な教育ソリューションを提供しています。特に直近では、Microsoft 365 EducationやMicrosoft 365 Copilot、Azure Open AI、Power Platform を主体とした教育機関向けのクラウドサービスの提供にシフトしており、関連省庁・研究機関・大学・高等教育機関・さらには教育委員会に対しての利活用を促進しています。マイクロソフトは日本の教育市場に対して、総合的な教育ソリューションを提供しています。特に直近では、Microsoft 365 EducationやMicr ...
-
Tokyo, Tokyo Kyriba ￥2,500,000 - ￥5,000,000 per yearIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecas ...
-
Tokyo, Tokyo Microsoftマイクロソフトは、「Empower every person and every organization on the planet to achieve more.(地球上のすべての個人とすべての組織が、より多くのことを達成できるようにする)」という企業ミッションのもと、お客様の「デジタルトランスフォーメーション」を支援することを最重要活動のひとつとして取り組んでいます。Customer Success Account Managerは、ポストセールスに責任を持ちお客様のビジネスやIT目標を理解した上で、お客様との強固なリレーションシップの構築・成果 ...
-
Minato PagerDuty Japan ￥3,500,000 - ￥7,000,000 per yearPagerDutyは創業以来、多様性とインクルージョンを大切にし、全ての社員が活躍できる環境づくりに取り組んできました。 · 日本市場でのさらなる成長に向けて、カスタマーサクセスマネージャーを募集します。 ...
-
Tokyo, Tokyo, Japan ScaleInsight K.K. ￥9,000,000 - ￥12,000,000 per yearクラウド型ワークフロー構築プラットフォームを提供する外資系SaaS企業にて、シニアカスタマーサクセスマネージャー(Sr. CSM)を募集しています。 · カスタマーサクセスチームに所属し、顧客のプラットフォーム導入の加速と、成果向上に向けた態勢確立を支援します。 ...
-
Tokyo Box ￥6,000,000 - ￥12,000,000 per year+ · Box is a cloud content management market leading company. · Our mission is "Powering how the world works together". · We provide safe user-friendly content management collaboration workflow etc., · and promote customer digital transformation through these means. · In additio ...
-
Tokyo PTC ￥6,000,000 - ￥12,000,000 per yearOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our su ...
-
Tokyo PTC Full time￥2,000,000 - ￥2,500,000 per yearOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our su ...
-
Tokyo Boeing Full time￥120,000 - ￥180,000 per yearThe Boeing Global Services Digital Services organization is currently looking for a Senior Customer Success Manager to join our team in Tokyo, Japan. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights custo ...
-
Tokyo Amazon ￥3,000,000 - ￥9,000,000 per yearAmazon Adsは、購買データとAIを活用した革新的な広告ソリューションを展開しています。数十億円規模の広告予算を持つ大手広告主・代理店の担当営業として、「0→1を創る営業力」で広告の未来を共創する営業人材を求めています。 · ネイティブレベルの日本語力 · 英語力: 仕事上での実務経験 · 8年以上の営業経験またはパートナーとの連携により、顧客の収益の増加を実現した経験 · インターネット広告商品、インターネット広告業界の基礎知識 · 広告主の課題解決のための企画戦略立案 · 上記にともなうメディアプランニング · 上記にともなうクリエイティブ開発 ...
-
Tokyo Hootsuite Full time￥4,000,000 - ￥8,000,000 per yearWe're looking for a Senior Customer Success Manager to partner with our highest-value clients. In this role, you'll drive meaningful customer outcomes, retention, and growth by building strong executive relationships, delivering impactful business reviews, and offering data-drive ...
-
Tokyo Integral Ad Science ￥6,000,000 - ￥12,000,000 per yearThe Senior Customer Success Manager will support the Customer Success team to provide exceptional service and value realization to our clients, with strong focus on global acting accounts. · Develop and maintain the multi-year strategic client relationship for Global accounts to ...
-
Tokyo Integral Ad Science Full time￥1,200,000 - ￥2,400,000 per yearThe Senior Customer Success Manager will support the Customer Success team to provide exceptional service and value realization to our clients, with strong focus on global acting accounts. · Account Management · Develop and maintain the multi-year strategic client relationship fo ...
-
Tokyo OutSystems ￥80,000 - ￥160,000 per yearWe are looking for a Senior Customer Success Manager to be based in Tokyo, Japan. As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. · OutSystems enables enterprise teams to build AI-powered ...
-
Tokyo Spider AF - Digital Marketing SecurityWe are seeking a CS Manager to fill a pivotal, strategic role, reporting directly to the CEO. The primary mission of this individual is to lead the CS team, drive the achievement of KPIs like retention rates and NPS, and build the organizational scalability and future leadership ...
