- 問い合わせ分析から改善提案まで幅広く関われる環境
- IT・プロダクト部門と連携できる成長機会
企業情報
ネットワーク型ビジネスモデルを採用し、提携しているビジネスパートナー向けに商品・サービスの提供基盤を運営する企業です。国内での事業拡大に伴い、サービス品質向上に向けたオペレーション人材の強化を進めています。
職務内容
- 問い合わせデータ・コール統計の分析およびサービス品質レポート作成
- 問い合わせ内容に基づく社内調整(IT部門・プロダクト部門など)
- サービスに関する課題管理(Jira チケットの作成・診断・追跡)
- フルフィルメント・アシュアランス・ビリングなど、関連するサービスインフラの運用サポート
- サービス不備の改善提案および関連部門との連携
- 必要に応じて追加プロジェクト業務を担当
理想の人材
- 事業会社でのカスタマーサポートまたはCS業務経験(MLM業界経験歓迎)
- Excel を中心とした基本的なPCスキル
- エスカレーション対応経験があると尚可
- ビジネスレベルの日本語力(英語力があれば尚可)
- CRM/コールセンターシステムの知見があれば歓迎
- 対応量増加時の柔軟なワークスタイルに対応できる方
What's On Offer
- サービス品質改善に主体的に関われるポジション
- 各部門と連携し、業務改善スキルを磨ける環境
- 成長フェーズ企業でのキャリア形成が可能
- 土日祝休み
- 出社は月に数回必要に応じてできればOK
- 残業基本ゼロ、ワークライフバランスに定評がある企業です
Contact: Kurumi Nemoto
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