Job Description
Your Career
The Resident Engineer (RE) will provide expert support, analysis and research into complex problems and processes relating to deployed Palo Alto Networks equipment. The RE will function as the Palo Alto Networks products Subject Matter Expert (SME) and will interact directly with the customer's personnel.
The RE will serve as the technical expert on executive-level project teams within the customer providing technical direction, interpretation, and alternatives. The RE contributes to the development of new principles and concepts, works on unusually complex technical problems and provides solutions which are highly innovative and ingenious.
This is a highly technical, hands-on role and the RE will be required to develop and maintain an expertise on the products and solutions deployed within the Customer's network.
Your Impact
- Consult and guide customer on security best practices and act as Trusted Advisor for client on behalf of Palo Alto Networks
- Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable
- Build custom security policies and application signatures
- Interact with the Palo Alto Networks TAC to troubleshoot and diagnose cases
- Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc.
- Work with sales account team to help formulate technical strategy to address customer business needs
- Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
Qualifications
Your Experience
- 5+ years of IT-related experience
- 3+ years of cyber security-related experience
- Self-driven with ability to work autonomously
- Excellent written and verbal communication skills in Japanese as this position is required to work with Japanese-speaking clients on a daily basis - the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms to Sr leaders and technical peers
- Possess ability to read / write in English is mandatory - verbal communication in English is strongly preferred
- Required strong experience deploying and managing endpoint security products
- Required strong experience with Microsoft Windows based applications (Installation, troubleshooting, Debugging)
- Required strong experience with endpoint security. (Antivirus, EDR, DLP)
- Required experience with SOC operation (Malware analysis, Log analysis, Threat intelligence)
- Required experience with SOC automation (managing alert, automated playbooks)
- Detailed understanding of SIEM, log analysis and correlation analysis
- Ability to effectively manage many different tasks simultaneously
- Proven project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals
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