The Opportunity
You are a highly skilled and customer-oriented professional with a passion for driving operational excellence in enterprise cloud infrastructure. As a Resident Consultant in Japan, you can be at the forefront of our Residency Services team, experiencing both personal and team growth while working with cutting-edge technology and offering strategic advice beyond the ordinary. Be part of Nutanix's mission to ensure the success of our industry-leading clients and deliver exceptional customer experiences.
About the Team
As a member of our Residency Services team in Japan, you will collaborate closely with a talented and dedicated team that focuses on providing value exceeding customer expectations and aims to shorten the return on investment for Nutanix's clients. You will report to the Senior Manager of Professional Services Japan and work in a hybrid setup, where you are required to be in the office 2-3 days per week.
This arrangement allows for a balance between collaborative in-person work and flexibility to work remotely. The role may require 20-40% travel, including visits to domestic client sites, as well as opportunities to travel overseas for internal team events or training sessions.
Your Role
- Participate in customers' IT teams (both onsite and remote) and be recognized as a leading member of Nutanix product operation and administration.
- Clarify and comprehend customers' short & long-term IT objectives or OLA and align yourself to your day-to-day activities.
- Assist customers' IT leaders in planning strategic operations for their Nutanix environment by leveraging extensive knowledge of Nutanix products & features.
- Provide excellent Nutanix operational experience and ensure Residential Services meet customer expectations.
- Leverage your Nutanix IP reachability to blend Nutanix best practices and accelerate adoption and expansion of their Nutanix environment.
- Actively assume, assess, and identify possible areas of improvement in customers' existing operation models and suggest beneficial changes.
- Collaborate with the Nutanix Sales Team in identifying and communicating new opportunities as well as ongoing customer status and reporting.
- Participate in practice development, soft, and technical skill development to keep up with rapidly growing industry requirements.
- A portion of your workload may cover related Nutanix service offerings or spot engagements outside of Residency based on management's direction.
What You Will Bring
- Minimum 5-8 years of experience in IT enterprise system administration teams owning individual and team OKR.
- Minimum 3 years of experience with virtualization and Linux environments.
- Experience driving IT operation projects as PL/PM role, even for small projects.
- Participation in planning and hands-on execution of critical operational events of enterprise IT infrastructure, such as PoC, deployment, installation, configuration, V2V and P2V migration, expansion SW/FW upgrades, and patching DR planning, setting, restoration.
- Experience troubleshooting and escalating with vendors as customer-IT side (acting in a vendor-side position is a plus).
- Experience working in SIer in Japan and/or Professional Services (especially Managed Services organization) at software companies are preferred.
- Understanding of modern enterprise storage and cloud technologies, as well as general IT infrastructure.
- An individual who is patient and professional, with an impassioned desire to learn new technologies and grow your skill set, committed to the end result, having a founder's mentality.
- Strong ability for documentation, presentation, business meeting organizing, and facilitation with post-action management.
- Customer-centric approach, excellent verbal and written communication skills, and proactiveness leading to excellent business relationships.
- Native spoken and written Japanese, as well as reading and writing level English skills are mandatory.
- Bachelor's Degree is mandatory (Bachelor of Engineering, Computer Science, or Information Systems are preferred).
- Industry certifications such as MCSA, MCSE, VCAP, VCIX, CCNA, CCIA, and RHCE are preferred.
Salary: $120,000 - $180,000 per year
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