Additional Information
Job Number
Job Category
Reservations
Location
The St. Regis Osaka, Hommachi, Chuo-ku, Osaka, Osaka, Japan, VIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Non-Management
Position Summary
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
-
Sales Executive
2週間前
Osaka, Osaka Hilton Grand VacationsHGVの「バケーションオーナシップ」という新たな所有形態の別荘とバケーション・スタイルの提案営業を行い、HGVの売り上げ拡大を最大限にする。 · Sale Executive(SE)としてセールスチームに所属し、90分/回の中でプレゼンテーションを行い、販売し、新規顧客を獲得する · 既存オーナ様に対し、新規物件やアップグレード販売を行う · お客様からのお問い合わせ、クレームに関し、クライアントリレーチームと連携して解決を行う · ...
-
Sales Executive VIP
2週間前
Osaka, Osaka Hilton Grand Vacations ￥6,000,000 - ￥12,000,000 per yearVIP Sales Agentとしてセールス部門に所属し、H.I.L.T.O.N.バリューを実践のもと、セールス・プレゼンテーション(ツアー)後に物件購入に至らなかったゲストに対しアンケートを行いながら、バケーション・イントロダクション・プログラム (VIP)について説明し、販売を行います。ヒルトン・ブランドのサービス精神や文化を体現する責任と、次の業務を高いターゲット・レベルで実行することにより、HGV の成功とオーナー数の増加を促進する責任を担います。 · ...
-
Osaka, Osaka St. Regis Hotels & Resorts ￥430,000 - ￥690,000 per yearThe Reservation Sales Executive oversees accuracy of room blocks, reservations, and group market codes. They communicate company values and/or culture to new employees. They review and implement new Reservations procedures. · ...
-
Osaka, Osaka Hiltonセールスエグゼクティブは、グループ予約、カンファレンス、イベントの分野で収益機会を最大化するために、セールスリードを促進しコンバージョンを増やすことを目的とします。ゲストや顧客と頻繁に交流しリピーターやビジネス拡大を目指します。 · ...
-
Osaka, Osaka St. Regis Hotels & Resorts ￥120,000 - ￥180,000 per yearOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. · ...
-
Osaka, Japan AccorHotel ￥3,500,000 - ￥6,000,000 per yearAn exceptional opportunity has arisen for a highly organised and proactive Planning and Coordination Executive to join Swissôtel Nankai Osaka. · ...
-
Osaka Swissôtel Nankai Osaka ￥4,000,000 - ￥6,000,000 per yearWe are seeking a Sales & Planning Executive to join our team at Swissôtel Nankai Osaka. As the first IGLTA-accredited hotel in Asia, we're proud to lead in diversity and inclusion. The successful candidate will coordinate and execute events, build strong relationships with client ...
-
Osaka JoVE Remote job￥400,000 - ￥800,000 per yearJoin JoVE as a Sales Account Executive and drive the adoption of our products at universities and colleges. As a rapidly growing company, we are seeking talented and ambitious individuals to join our dynamic team. · ...
-
Osaka, Osaka Lectra Türkiye ￥1,200,000 - ￥5,000,000 per yearWe invite you to embark on a journey towards the evolution of society powered by Industry 4.0 supported by Lectra Software equipment data services At Lectra major player fashion automotive furniture markets contribute revolution best-in-class technologies enabling industrial inte ...
-
Osaka RS Asia PacificTo optimise sales income from assigned territory and become the first point of contact for customers to address all their purchasing and service requirements.The primary focus is on building effective relationships within account portfolio of high opportunity accounts to gain a c ...
-
Kyoto, Japan HMI Hotel Group· *Proficiency in English is a must and conversational Japanese is beneficial · *Must have Japanese citizenship or Eligible 'Work in Japan permit' / COE holderIn this position, you will handle incoming reservation inquiries, provide guests with information on room rates and avai ...
-
Agent-Reservations
15時間前
Osaka The Ritz-Carlton Hotel Company, L.L.C.This is a Full Time position for Reservation Agent in The Ritz-Carlton Osaka where you will process all reservation requests changes and cancellations received by phone fax or mail. · Acknowledge guests according to company standards assist individuals with disabilities thank gue ...
-
Osaka HiltonA Conference Sales Manager serves as the hotel representative to prospective clients and customers who need to rent rooms requiring group accommodations guest rooms) and/or meeting space and food and beverage service. · As Conference Sales Manager you will manage group accommodat ...
-
Osaka HiltonWe are looking for a Commercial Director to join our team at Hilton. The successful candidate will be responsible for establishing effective working relationships with senior team members, providing support and advice to the General Manager in strategic planning and overall busin ...
-
Osaka CooperCompanies Full time￥3,000,000 - ￥6,000,000 per yearResponsible for the development and execution of solid strategies and tactics in the assigned area. · ...
-
Osaka, Osaka HiltonA Conference and Events Sales Executive will maximise revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions. The Conference and Events Sales Executive will interact frequently with Guests and customers with the intention of ...
-
Osaka, Osaka HiltonThe Assistant Director of Sales oversees day to day Sales efforts of the Senior Sales Managers, · Sales Managers and Sales Executives. · ...
-
Osaka CooperCompanies Full time￥400,000 - ￥1,200,000 per yearNo job summary information available in the input. · ...
-
Osaka, Osaka HiltonThe Duty Manager assists the Front Office Manager in administering and managing all Front Office operations to ensure profitability. · Interview team members. · Select train supervise evaluate counsel administer disciplinary procedures for Front Office team members. · ...
-
Osaka, Osaka Hilton ￥4,500,000 - ￥6,300,000 per yearThe Front Desk Manager assists the Front Office Manager in administering and managing all Front Office operations to ensure profitability. · ...
-
Osaka, Osaka CooperVision Remote job￥2,000,000 - ￥6,000,000 per yearMyopia management specialist responsible for developing and executing firm strategies and tactics in assigned territory/customers. · ...
