Customer Support Consultant
We are seeking a passionate and skilled Customer Support Consultant to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support via chats and emails.
The ideal candidate will have native Japanese and English communication skills, at least 6 months of experience in a customer support role, analytical and research skills, and a positive and responsible attitude.
Key Responsibilities:
- Provide exceptional customer support via chats and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Stay up-to-date with cutting-edge technology
- Safely work with customers' sensitive information
- Apply the latest customer happiness practices
- Maintain working knowledge of our client's products and services
- Communicate with developers and other departments of various IT companies
Requirements:
- Native Japanese and English communication skills
- At least 6 months of experience in a customer support role
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Preferred Qualifications:
- Experience with CRM systems
- Experience in crypto/finance
What We Offer:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
$45,000 - $60,000 per year
Please note that the salary range is an estimate based on the job requirements and location.
About Us:
We are SupportYourApp, a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
-
Sapporo SupportYourApp Full timePassionate about the world of tech? · What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? · Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home off ...
-
EC Consultant
3日前
Hokkaido Rakuten Full timeDescription · : Department Overview · Since its establishment in 1997, Rakuten Ichiba has grown to become one of the largest EC sites in Japan, with more than 57,000 stores (as of March 2024) and a large number of users. · EC Consulting Department proposes new store openings, ...
-
Hokkaido Stryker Japan KK Full timeWork Flexibility: Hybrid or Onsite Job Purpose · Control and direct all distribution activities across the business to ensure that the strategic and operational objectives of the organization are met. Develop mid- or long-term distribution strategy to support business growth an ...
-
Mgr-Reservations
2日前
Sapporo Marriott International Full timeJOB SUMMARY · Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and t ...
-
札幌市, Amazon Japan G.K. Full timeAmazonのミッションは、地球上で最もお客様を大切にする企業になることです。この目標を達成させるために、私たちはお客様からのご注文の遂行やお届け方法の改善を含めたロジスティクス、商品、そしてサービスを拡大しながら革新し、業界最高のカスタマーサポートを提供することでお客様の期待を超えられるよう尽力しています。私たちは今、歴史を作っている最中ですが、さらに喜ばしいことにそれはまだ始まったばかりだということです。Amazonではお客様の代わりに新しい商品やサービスを構築している、賢明で情熱溢れる方たちと共に働くことができます。 · デリバリーステーションのカ ...
-
Sapporo CiscoWhat You'll Do: · Cisco Sales Associates Program offers a global environment that providesstructured training and on-the-job-experience.We will develop your technical, sales and communication skills through a variety of areas based on our model of Education ExperienceExposure. Y ...
-
技術営業担当者
13時間前
Sapporo Carrier Full timeJob Title: · Technical Sales Representative · Location: · Hokkaido, Japan - Regional Office/Sapporo Branch · Full/ Part-time: · Full-time · About Us: · CARRIER GLOBAL CORPORATION is a global leader in intelligent climate and energy solutions, committed to creating innovative solu ...
-
Sapporo 5010 Kyndryl Japan Technology Service KK Full timeWho We Are · At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, in ...
-
Kitahiroshima Abercrombie and Fitch Stores Full timeJob Description · Manager In Training · The MIT must complete the training to be moved on into the Assistant Manager role. Successful completion of the program is the first step for leadership. The MIT program is a blended-learning, 90-day program focused on immersing a manager i ...
-
Chitose ASML Full timeIntroduction to the Job · The Application Engineer supports customer process development and performance improvement through application products/knowledge. · Initially based in Kumamoto for training purposes, with a home base in Hokkaido. · Role and Responsibilities · Supports c ...
-
Applications Engineer
17時間前
Chitose ASML Full timeJob Title: YieldStar Metrology Process Development and Performance Improvement Specialist · About the Job · We are seeking a highly skilled and experienced YieldStar metrology process development and performance improvement specialist to support our Rapidus customer in Chitose, H ...
