JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

Responsibility:
This position is accountable for delivering the FM services at three sites

• Tokyo office (Area: approx. 3,000㎡, Employees: approx. 250ppl): On-site

• Osaka office (Area: approx. 400㎡, Employees: approx. 35 ppl): Remote

• Nagoya office (Area: approx. 220㎡, Employees: approx. 15 ppl): Remote

Tasks:

Client Management

• Establish / strengthen credible relationships with key clients.

• Interact on a regular basis with key clients to sustain healthy relationships.

Contract Management

• Ensure that all Global/Local contracts are implemented with excellence at site and performance is managed.

Site Operations Management

• Deliver services as defined in the contract with best practice procedures. This includes the management of Hard & Soft Service such as Reception & Helpdesk / Mail Service / Meeting Room & Equipment / Indoor Plant / Key Management / Cleaning & Pest Control / Office Supply / Landlord Coordination and Liaison / Preventive Maintenance / Life & Safety system / Asset Management / Space Planning / Small Project Management / Energy & Utilities.

• Work closely with region team / local stakeholders for seamless operation at site

• Implement the technology introduced by JLL & clients such as BI, Corrigo.

• Ensure completion of all required audits and achieve targets.

• Manage regular reporting such as monthly / quarterly business review, KPI, incident reporting.

• Ensure the on-site vendor & visitor management process is compliant with client's requirements.

• Manage emergency response process in case of unexpected events such as earthquake, fire.

Health and Safety Management

• Ensure that the operation at site meets all legal and client required health & safety regulations.

Finance Management

• Ensure that the site meets all financial targets and control requirements such as budgeting & forecasting.

Other

• Ensure all Governance & Compliance is followed as required by both JLL & Client

Required qualifications,
experience, skills and others

• Facilities management knowledge and experience

• Vendor and contract management experience

• Client relationship management skill and experience

• Proactive attitude to keep finding the improvement opportunities, propose the improvement plan and execute as planned.

• Communication skill to manage the relationship with both local and regional/global team in both English and Japanese

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.