Tokyo (株)エナリス ¥6,400,000 - ¥7,930,000
【仕事内容】

【職務内容】

当課では、既存顧客と新規顧客からの問い合わせに対応するカスタマーセンターの管理運営を担っております。

外注するカスタマーセンターの管理運営を通じて、

顧客情報の管理やフォロー活動の推進を行う担当者を募集しています。

外注先のカスタマーセンターや社内の各部署との連携を取り、お客様を支援する業務です。

お客様に寄り添ったカスタマーサービスの実現を目指し、

顧客データを活用した新たなサービス開発やマーケティング施策の立案にもチャレンジできる環境です。

【具体的には】

・ カスタマーセンター運営・管理

・ 顧客情報管理とフォロー活動の推進

・ 問い合わせ対応と社内調整

・ 外注するカスタマーセンターの管理運営

・ 顧客情報の管理やフォロー活動の推進

・ 外注先のカスタマーセンターや社内の各部署との連携を取り、お客様を支援する業務

【求める人材】

【必須】

・ 社内外の関係者と円滑なコミュニケーションを取り、顧客満足度向上に真摯に向き合える方

・ 実務経験3年以上(いずれかに該当する方)

・ カスタマーサポートまたはコールセンターでの実務経験

・ 法人営業、営業事務などでの顧客対応経験(顧客からの問い合わせに対し、社内連携を通じ問題を解決に導いた経験)

・ Pcスキル(いずれも実務経験必須)

・ WordExcelPowerPointGoogleスプレッドシートなどの基本操作

・ Accessを用いたデータベースの作成経験・ salesforceなどのCRMツールの運用経験

【歓迎】

・ チームリーダー経験(年数不問)部署内外問わずプロジェクトや案件単位でなど、なんらかのリーダー経験をお持ちの方・ 実務経験3年以上(いずれかに該当する方)・ カスタマーサポートまたはコールセンターでの実務経験

【給与】

年収640~793万円,※職務経験を考慮のうえ決定いたします。

【勤務地】

東京都千代田区

【勤務時間】

09:00~17:30

【雇用・契約形態】

【待遇・福利厚生】

通勤手当 会社規定に基づき支給 上限30000円/月 時間外労働手当、深夜労働手当、休日労働手当

【休日・休暇】

慶弔休暇 年末年始 夏期休暇 有給休暇 完全週休2日制(土・日)、祝日、年末年始(12月29日〜1月3日)、慶弔休暇
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