Field Service Specialist - Japan
This client-facing role supports a leading VAT refund service provider in Japan.
As a Field Service Specialist, you'll deliver frontline IT support to merchants and internal teams, ensuring smooth operations of software systems and hardware infrastructure.
Responsibilities include diagnosing and escalating technical issues, installing and maintaining software and hardware, and providing training and after-sales support.You'll also manage office IT equipment, support meeting room systems, and prepare employee devices. The role involves onsite support across Japan, with occasional weekend, holiday, and night shifts.
You'll also manage office IT equipment, support meeting room systems, and prepare employee devices. The role involves onsite support across Japan, with occasional weekend, holiday, and night shifts.
Responsibilities:
First-line support for merchants and refund offices
Logging and managing incidents via ticketing systems
Onsite troubleshooting and equipment maintenance
Software installation, upgrades, and migrations
Training and documentation for clients
Inventory management and reporting
Participation in pilot testing and rollout plans
Office IT maintenance (servers, networks, PCs, etc.)
On-call duty and off-hours support as needed
Qualifications:
4+ years in IT support or service desk roles
Strong knowledge of Windows systems, networking, and ticketing tools
Experience with payment systems is a plus
Excellent problem-solving, multitasking, and communication skills
Native Japanese and Business English required; Chinese is a plus.
Location
Chiyoda-ku, Tokyo
Salary
Up to 8.8M
※8時間勤務のシフト制
※国内の出張可能性あり
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