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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.
*本職種は障害者手帳をお持ちの方を対象としています。
<チーム概要>
このチームは、限られたリソースの中で、より多くのお客様にセールスフォース製品を効果的に活用していただくことを目指しています。直接的なサポートが難しいお客様(Standard顧客や小規模Premier顧客)に対し、デジタルコンテンツを通じて間接的に支援することで、お客様が自ら課題を解決できるよう促し、結果として製品の継続利用を促すことが目的です。このチームでは下記のサービスを提供しています。
● デジタルコンテンツの提供:
お客様に提供するデジタルコンテンツには、以下の種類があります。これらは、工数をかけずに広く提供できるよう、汎用的なリソースとして作成されます。
● 動画/資料/ウェビナー/イベントの分析:
これらは、視聴回数やダウンロード数といったデータを追跡できるため、お客様の関心や利用状況を分析し、コンテンツの改善に役立てます。
● Knowledge/YouTubeの活用:
これらのコンテンツも積極的に活用します。データ追跡が困難なものも処理し、お客様の自己解決を促します。
● ユーザーグループ(UG)の運営:
このチームは、単に一方的に情報を提供するだけでなく、お客様同士の学び合いを促す「ユーザーグループ」の運営も行います。
ユーザーグループとはお客様が互いに経験や知識を共有し、協力して課題を解決できる場です。チームのメンバーは、ファシリテーターとしてユーザーグループに参加し、議論を活発化させ、必要なコンテンツを提供します。ユーザーグループで生まれた成功事例やベストプラクティスは、デジタルコンテンツとして再編集され、より多くの顧客に共有されます。
● コンテンツ作成について:
このチームのコンテンツ作成においては、以下の2つの視点が不可欠です。
● ユーザーマインド:
お客様がどのような課題を抱えているか、何を求めているかを深く理解することが最も重要です。
● 製品知識: セールスフォース製品に関する深い知識を持ち、お客様の課題を解決するための最適なソリューションを提示します。
これらを両立させることで、高品質で需要の高いコンテンツを継続的に生み出し、お客様の製品活用を強力に推進します。
<職務概要>
このポジションは、セールスフォースのカスタマーサクセスチームの一員として、お客様が製品を最大限に活用できるよう支援する仕事です。あなたは、お客様にどのような情報を、どのように届けるべきかを考え、具体的な施策を企画・実行する役割を担います。
具体的には、以下の業務を通じて、お客様の製品活用をサポートします。
デジタルチャネルの運用: WebサイトやSNS(X)、メールマガジンといったデジタルチャネルのオーナーとして、日々の運用
コンテンツの企画・収集: お客様が製品をよりよく活用できるよう、発信するべきコンテンツを社内の関係部署と連携しながら収集し、まとめる。
施策の実行と効果測定: お客様のエンゲージメント(関心度)を高めるためのキャンペーンや施策を実行し、その効果を分析して改善策を立案
イベントの運営支援: ウェブセミナーの実施や動画の公開、ユーザーグループのイベント開催をサポート
<求める経験・スキル>
この仕事で成功するために、以下の経験やスキルを歓迎します。
【必須スキル】
自立した業務遂行能力:
目標達成のために、自ら計画を立て、チームを巻き込みながら実行することができる。
日々の業務を効率化するための改善点を自ら見つけ、提案することができる。
複数の業務に優先順位をつけ、計画的に進めることができる。
データ活用能力: データを収集・分析し、そこから得られた気づきや改善策を上長に提案することができる。
課題解決能力: 市場の動向やチームの課題を把握し、解決策を自ら探して提案することができる。
成長意欲: 自分の能力を向上させるために、積極的に学び続けることができる。
【歓迎スキル・経験】
セールスフォース製品(Sales Cloud、Slack、Tableauなど)を利用した経験、または製品に関する知識。
Google Analyticsなどを利用したデジタルマーケティングの知識や経験。
Figma、Adobe Photoshop/Illustrator、Camtasia、Contents Management Systemなどのツールの知識や経験。
B2B/SaaS業界でのカスタマーマーケティング(既存顧客へのマーケティング)や、直接的な顧客サポートの経験。
<求める人物像>
私たちは、以下のような方と一緒に働きたいと考えています。
信頼できるパートナー: チーム内外の関係者と協力し、お客様だけでなく、社内にも価値を提供できる方。細部にも気を配りながら、迅速に成果を出せる方。
チームプレイヤー: 自分のチームだけでなく、他の部署とも連携して協力し、目標達成のために施策を遂行することができる方。
ビジネスオーナーシップ: 自分の担当業務に責任感を持ち、自ら考え、判断し、行動できる方。また、必要に応じてアクティブに周囲にサポートやアドバイスを仰ぐことができる方。また、施策の結果や改善点などをデータをもとに分析、次のアクションに繋げられる
*選考にあたって合理的配慮が必要な方はこちらのEmailアドレス宛にお知らせください。
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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