To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Employee SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.
*本職種は障害者手帳をお持ちの方を対象としています。
<チーム・ポジションについて>
Trailhead Academyでは、Salesforce が販売する製品トレーニングサービスをお客様やパートナーに提供し、またSalesforce 認定資格プログラムを運用、オペレーションしています。今回は、Trailhead Academy が提供するサービスであるトレーニングや認定資格のオペレーション業務において、業務をサポートいただく研修・認定資格アドミシニアスペシャリスト【障害者採用】のポジションを募集します。このポジンションでは、主に資格やトレーニングに関するお問い合わせの対応、よくある問い合わせ (FAQ) やプロセスドキュメントの管理、Trailhead Academy が関わるプロジェクトや、プログラムにおける業務改善をサポートしていただきます。
お問い合わせには、試験やトレーニングの申し込み、受験時やトレーニングに参加する時のトラブル、資格取得後の資格のメンテナンス、資格アカウントの証明、ステータスの確認などの問い合わせがあります。トレーニングの申込みや資格の情報、ユーザーアカウント情報は社内のシステムで管理しています。システム上でアカウントのデータを確認して回答をしたり、データを修正したりすることもあります。不具合を見つけたら、Globalのチームにエスカレーションをして修正依頼をします。受験者が受験中に問題が発生した際には、試験ベンダーへ繋ぎ、スムーズに問題を解決することをサポートします。トラブルが発生した場合には、常に顧客の信頼を損なわないよう、最善の努力で対応します。
このポジションでは、日本で提供するトレーニング及び資格プログラムの運営をよく理解し、安定したサービスを提供するため、Globalチームとも連携して業務します。日本側の問題やお客様のお問い合わせ傾向をしっかりと把握し、調整すべきことを積極的にGlobalチームに伝えていくため、チームと協力します。また、認定資格プログラムのセキュリティを遵守し、問題の漏洩や不正を見つけたらGlobal へ報告し、グローバルの方針に基づき適切な対応をします。
<責務/Task>
- お客様からのメールでの問い合わせ対応
- サポート業務に必要なケースマネージメントシステムやWebサイトのメンテナンスサポート
- お客様に提供するKnowledge (FAQ) の追加や更新、その他の関連リソースを整備
- チームのプロセスドキュメントのメンテナンス、情報を常に最新に保つ
- グローバルで利用するツールやシステムのローカライズのサポート、積極的にプロジェクトに参加(UAT含む)、日本での導入をサポート
- 問い合わせの傾向を理解し、ケースマネージメントの問題や課題を特定し、改善策を提案・実施
<必須要件 (Required)>
- 3年以上のお問い合わせ、サポート窓口経験
- 業務を整理するスキルを持ち、細心の注意を払いながら正確にタスクを完了できる
- 複雑な事象を明確に伝えるコミュニケーションスキルを持ち、同時に相手の話を理解し、傾聴できる
- プロセスや手順を遵守し、迅速に意思決定や判断を下せる
- ダイナミックな環境で、新しい方法や考え方を柔軟に受け入れ、迅速に対応できる能力
- 日本語の読み書き、会話能力を持ち、日本語のニュアンスを正確に捉え、流暢にコミュニケーションができる方
- ビジネスレベルの英語コミュニケーションスキル (TOEIC 650点相当レベル)
<歓迎要件 (Preferred)>
- カスタマーサポートまたはテクニカルサポート経験
- Google製品 (Spreadsheet, Slide, Document) の使用経験および活用経験
- CRMシステムやデータベースの理解
- Trailhead の利用経験
- Salesforce (特にService Cloud) の利用経験
- Salesforce 認定資格の保有
選考にあたって合理的配慮が必要な方はこちらのEmailアドレス宛にお知らせください。
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
-
Japan - Tokyo Salesforce ￥3,000,000 - ￥6,000,000 per yearWe are looking for a Trailblazer to support the operation of our training and certification programs in Japan. The successful candidate will be responsible for handling customer inquiries, managing cases, and maintaining knowledge resources. ...
-
Tokyo Salesforce ￥2,500,000 - ￥5,000,000 per yearTrailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all are sought after by Salesforce. The company is looking for a Research and Certification Qualification Admission Speci ...
-
Tokyo griddable ￥900,000 - ￥1,200,000 per yearTrailhead Academyでは、Salesforce が販売する製品トレーニングサービスをお客様やパートナーに提供し、またSalesforce 認定資格プログラムを運用、オペレーションしています。今回は、Trailhead Academy が提供するサービスであるトレーニングや認定資格のオペレーション業務において、業務をサポートいただく研修・認定資格アドミシニアスペシャリストのポジションを募集します。このポジンションでは、主に資格やトレーニングに関するお問い合わせの対応、よくある問い合わせ (FAQ) やプロセスドキュメントの管理、Trailhe ...
-
Tokyo griddable ￥2,500,000 - ￥5,000,000 per yearTrailhead Academyでは、Salesforce が販売する製品トレーニングサービスをお客様やパートナーに提供し、またSalesforce 認定資格プログラムを運用、オペレーションしています。今回は、Trailhead Academy が提供するサービスであるトレーニングや認定資格のオペレーション業務において、業務をサポートいただく研修・認定資格アドミシニアスペシャリスト【障害者採用】のポジションを募集します。このポジンションでは、主に資格やトレーニングに関するお問い合わせの対応、よくある問い合わせ (FAQ) やプロセスドキュメントの管理、 ...
-
Tokyo griddableトレイルヘッドアカデミーでは、Salesforce が販売する製品トレーニングサービスをお客様やパートナーに提供し、またSalesforce 認定資格プログラムを運用、オペレーションしています。今回は、Trailhead Academy が提供するサービスであるトレーニングや認定資格のオペレーション業務において、業務をサポートいただく Training and Certification Administration Senior Specialist のポジションを募集します。 · お客様からのメールでの問い合わせ対応 · サポート業務に必要なケースマ ...
-
Tokyo KOS International Limited ￥4,000,000 - ￥8,000,000 per yearMaintain and support internal and trading systems; troubleshoot incidents. Develop automation tools for routine operations. Handle database queries and generate operational reports. Support log management and reporting for regulatory compliance. Coordinate with vendors and HQ; re ...
-
Tokyo Microsoft ￥3,000,000 per yearThe IT Learning Program is a two-year contract employee program at Microsoft Japan that aims to develop basic IT knowledge and business skills through structured training sessions. · Participants will undergo one-year training sessions followed by one year of self-study. · ...
-
障がい者採用枠】デザイン職(契約社員)
16時間前
Asia Pacific, Japan, Tokyo-To, Shibuya Kenvue ￥2,400,000 - ￥3,600,000 per yearKenvue is currently recruiting for a We realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands that you already know and love. · ...
-
Tokyo MetLife Japan ￥6,000,000 - ￥9,000,000 per yearWe are seeking an experienced wholesaler to join our team at MetLife Japan. · This role involves working with financial institutions to promote and sell insurance products. · ...
-
コマーシャルマネージャー
2ヶ月前
Tokyo, Tokyo Luxurique Inc. ￥4,800,000 - ￥7,200,000 per yearThe Hospitality Team – Commercial Manager plays a key role in ensuring the financial health of Luxurique's Hospitality and Events business. Working closely with the Hospitality and Sales teams and reporting to the COO, this role provides an independent perspective on operations. ...
-
エンジニア
4週間前
Tokyo, Tokyo RealMan Robotics ￥3,000,000 - ￥6,000,000 per yearInstallation, commissioning, inspection, and repair of robotic systems at customer sites, routine maintenance, troubleshooting, and root cause analysis, conducting technical training sessions for customers, coordinating with overseas engineering teams and preparing service report ...
-
Tokyo Salesforce ￥6,000,000 - ￥12,000,000 per yearWe are looking for a Trailblazer who is passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. As a Signature Success Support Engineer, you will be responsible for providing high-level technic ...
-
Japan, Tokyo Sony Interactive Entertainment ￥2,500,000 - ￥7,500,000 per yearWe welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. · The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corpo ...
-
Tokyo, Tokyo NetApp ￥5,000,000 - ￥10,000,000 per yearAs a Solutions Architect, you will be responsible for designing and implementing solutions for customers, including security solutions. You will work closely with customers to understand their requirements and design solutions that meet their needs. · Design and implement securit ...
-
Solutions Engineer
3週間前
Tokyo Strider Technologies ￥4,000,000 - ￥8,000,000 per yearAs a Solutions Engineer at Strider Technologies, you will play a crucial role in driving revenue growth by providing consultatory expertise and support throughout the sales process. You will collaborate closely with the sales team and prospective clients to understand their needs ...
-
Senior Manager
1ヶ月前
Tokyo Philips ￥1,000,000 - ￥1,400,000 per yearExciting opportunity to lead the team working on Cardiac and Endovascular registration projects for Philips Image-guided Therapy, which includes novel technologies integrated by therapeutic devices and visualization systems. · Lead the Japan IGTD CA Team and all clinical studies ...
-
腾讯日本游戏发行运营
2ヶ月前
Greater Tokyo Area Tencent ￥300,000 - ￥600,000 per yearWe are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. · 负责产品在日本区域的用户研究、发行分析工作,包括用户调研,竞争对手项目分析、用户口碑总结及行为研究。 · 参与 ...
-
Tokyo Salient Group ￥3,500,000 - ￥6,000,000 per yearThis position plays a critical role in ensuring that the Company's business activities strictly comply with domestic and international laws, regulations, and internal policies. · Regulatory Adherence and External Relations · Regulatory Liaison: Serve as the primary point of conta ...
-
Client Success Manager
16時間前
Tokyo, Japan Strider Technologies ￥600,000 - ￥1,200,000 per yearClient Success at Strider supports clients in achieving results with Strider products by delivering an exceptional client experience. · ...
-
Greater Tokyo Area Tenth Revolution Group ￥15,000,000 - ￥25,000,000 per yearLead advanced initiatives to drive group-wide transformation, influence global strategy, and scale the business by promoting digitalization with cutting-edge technologies. · Generative AI Promotion: · Plan and drive new applications, services, and internal training using generati ...
-
Tokyo AECOM ￥800,000 - ￥1,200,000 per yearAECOM Japan is seeking an Environmental Consultant to join their team in Tokyo. The successful candidate will be responsible for providing environmental consulting services to clients, including project management, analysis, and reporting. The ideal candidate will have 5+ years o ...
