As a technical support specialist or manager, your mission is to to provide first-line technical support to Field Service Engineers(FSE), our partners and customers.
You will report to Business Line Manager, VTS.You will
Operate as a key member of the VTS team, providing technical support for vacuum pumps, accessories, and multi-pump control systems.
Ensure that documentation such as SOPs (Standard Operating Procedures) and specifications is accurate and up to date.
Promote and implement best practices, safety protocols, and operating standards.
Respond to technical enquiries via phone and email within agreed timeframes.
Share mechanical and electrical knowledge within the VTS team and with other teams.
Coach new FSEs on product knowledge and basic technical understanding.
The Following Are Manager Only
Work in a safe and effective manner in compliance with the company's Health and Safety policy, and ensure that the requirements of the Health and Safety at Work Act are met.
Manage long WIP (Work In Progress) JOBs.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Bachelor's degree in engineering, electrical studies, or a related field.
Over 5 years of experience working with industrial machinery products, ideally in a technical support or service environment, preferably within the vacuum technology sector.
Strong analytical and problem-solving abilities, with a results-oriented approach to challenges.Undertakes continuous training and professional development to improve their knowledge and skillset, and readily learns and adapts to new technologies.
Ability to present clear and concise technical details to non-technical individuals.Conversational English and Japanese language
In case of manager position, you will need to have business level English skills.
In return, we offer
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being
Job location
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Leybold Japan in Yokohama in Japan.
Talent Acquisition Team:
Tomoko Ikeda
About Leybold
Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.
The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold.
Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.
Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.Show more Show less
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