Job Summary:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative in our Japan office. The primary responsibility of this role is to assist customers in processing sema-fone payments and provide various support services to both internal sales team members and external customers. This position requires excellent communication skills, attention to detail, and a commitment to providing exceptional customer service.
Principal Responsibilities:
- Process sema-fone payments for customers in an accurate and timely manner.
- Provide support to sales team members and external customers by assisting with quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, and resolving customer credit problems.
- Identify, investigate, and participate in opportunities to improve processes and procedures, including key performance metrics.
- Ensure good customer relations are maintained by resolving customer claims and complaints fairly, effectively, and in accordance with consumer laws.
- Maintain and update electronic and/or hard copy records as required.
- Perform other duties as assigned by the supervisor or management.
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Job Level Specifications:
- Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
- Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
- Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
- Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
- Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.
Work Experience:
- Typically requires a minimum of two years of related experience.
Education and Certification(s):
- Bachelor's degree or equivalent experience preferred.
- Fluent in Japanese and English (both written and spoken).
Distinguishing Characteristics:
- Must be able to multi-task and work in a fast paced environment.
- May require fluency in more than one language.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
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