Location:
Tokyo, on-site
Language:
English required, Japanese a plus
Experience:
2+ years in customer-facing roles; familiarity with finance, accounting, or tax-related environments a strong plus
We're building a product-first company transforming how people file taxes, automating what others still do manually. Our app helps turn tax filing from slow and messy into something clear, fast, and (yes) enjoyable.
We're now looking for someone who can own our user experience end-to-end. You'll handle inquiries, guide users through the app, create helpful content, and coordinate closely with our accounting team to ensure accurate support. This is a high-impact role where organization, communication, and a problem-solving mindset are key.
What You'll Do
- Own support inbox and respond to user inquiries with clarity, speed, and empathy
- Maintain and improve support templates, FAQs, and communication standards
- Collaborate with accountants to clarify tax rules, resolve user issues, and improve workflows
- Identify recurring user challenges and report improvement suggestions to product or support processes
What We're Looking For
- 2+ years in customer-facing roles as communication with users is key to this role
- Experience with customer support tools and knowledge bases is a plus
- Strong organizational skills and attention to detail
- Excellent written and verbal communication
- Empathy and problem-solving mindset, enjoys helping users
- Ability to coordinate effectively with internal teams and follow through on tasks
- English required; Japanese a plus
Nice to Have
- Experience in tax, finance or accounting is a plus
Why Join Us
- Immediate impact:
You'll own user support and guidance, shaping how thousands of users experience our product - Cross-functional collaboration:
Work closely with founders, accountants, and product teams to improve workflows and user experience - Challenging problems:
Help users navigate real-time tax filing, create guides, and solve unique customer issues - Work that matters:
Directly influence a product that makes a complex process clear and simple for people
How to Apply
Apply via LinkedIn. Bonus points if you can share examples of work that show how you've helped users, created guides, or improved workflows.
-
Tokyo FreedomTax Japan ¥3,000,000 - ¥6,000,000 per yearWe're building a product-first company transforming how people file taxes, automating what others still do manually. Our app helps turn tax filing from slow and messy into something clear, fast, and (yes) enjoyable. · Own support inbox and respond to user inquiries with clarity, ...
-
Tokyo FreedomTax Japan ¥3,000,000 - ¥6,000,000 per yearWe're building a product-first company transforming how people file taxes, automating what others still do manually. Our app helps turn tax filing from slow and messy into something clear, fast, and (yes) enjoyable. · Own support inbox and respond to user inquiries with clarity, ...
-
Finance Controller
1週間前
Tokyo Bokksu ¥2,000,000 - ¥2,800,000 per yearWe are looking for an experienced Accounting Manager to lead our accounting function and ensure accurate, timely, and compliant financial operations in a growing non-listed company. · ...
-
Finance Controller
1週間前
Tokyo Bokksu $900,000 - $1,200,000 per yearWe are looking for an experienced Accounting Manager to lead our accounting function and ensure accurate, timely, and compliant financial operations in a growing non-listed company. · ...
-
Tokyo Global Techs Support (GTS)This full-time role as a Service Desk Engineer at Global Techs Support (GTS) involves providing technical support and help desk services to clients. · Providing technical support and help desk services. · Troubleshooting and resolving IT-related issues. · Delivering exceptional c ...
-
Senior Accounting
2ヶ月前
Tokyo Mapbox Remote job¥4,000,000 - ¥6,000,000 per yearMapbox is the leading real-time location platform for a new generation of location-aware businesses. The Senior Accounting role oversees the accounting close, accounts payable, accounts receivable, Tax, and Treasury, and prepares payroll files for remittance to an external payrol ...
-
Tokyo RakutenWe are seeking candidates who will drive the comprehensive revamp and development of our internal help site, · utilized by hundreds of employees. · ...
-
東京都, 日本, Intuitive ¥2,000,000 - ¥2,800,000 per yearThe Compliance Specialist is responsible to insure timely post-marketing filings and complaint handling filings. Maintain post marketing and complaint handling documentation with necessary filings and communications to appropriate parties. · Preparation and implementation of GVP ...
-
Tokyo Intuitive ¥2,500,000 - ¥5,000,000 per yearThe Compliance Specialist 2 is responsible for ensuring timely post-marketing filings and complaint handling. They must maintain post-marketing and complaint handling documentation, communicate with government and regulatory agencies, and support quality management activities. · ...
-
Tokyo Valeo ¥5,000,000 - ¥10,000,000 per yearThe Payroll Delivery Manager is responsible for managing payroll processes, including records, follow-up, and validation. They coordinate with HR teams, payroll providers, and external organizations to ensure accurate and compliant payroll production. · Records the variable salar ...
-
Tokyo Notion ¥2,000,000 - ¥2,800,000 per yearAs an enterprise technical support specialist you will work closely with our enterprise customers and engineers to resolve the most complex issues. · ...
-
Accounting Manager
2週間前
Tokyo Box ¥2,000,000 - ¥2,800,000 per yearWe are seeking an Accounting Manager who ensures accurate and compliant financial reporting and operational accounting for our Tokyo office. This person is essential to manage daily accounting activities · ...
-
Tokyo, Japan GoogleThis role will provide business critical insights and recommendations to support decision making and drive teams to execute plans and operate. · ...
-
Tokyo, Japan NotionWe require all team members to work from our offices on Mondays and Thursdays. You will work closely with our enterprise customers and engineers to resolve the most complex issues. · ...
-
Tokyo Rakuten ¥15,000,000 - ¥25,000,000 per yearRakuten Group is looking for a senior backend software engineer to work on core search system development. · ...
-
Tokyo Agoda ¥3,500,000 - ¥6,000,000 per yearWe bridge the world through travel at Agoda.No two days are same at Agoda. Data and technology fuel our culture. · We build cutting-edge technology that connects travelers with millions of accommodations globally. · ...
-
PMO Professional
1週間前
Tokyo AmdocsThe PMO Professional provides a formal, centralized layer of project control and integration in the unit/account program and serves as a trusted advisor to the program managers, project managers, and service partners. · ...
-
Tokyo AsanaWe're looking for someone who will understand the customers' core pain points, and quantitatively show the value that Asana's technology can provide. · ...
-
Finance Manager
1週間前
Tokyo Kraken ¥2,000,000 - ¥2,800,000 per yearWe're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry ...
-
Finance Manager
4週間前
Tokyo, Tokyo Kraken ¥600,000 - ¥1,500,000 per yearWe're looking for a hands-on Finance Manager to take ownership of our Japanese finance operations and support broader APAC regional activities. · This role joins a high-impact team that supports global expansion, · including our key markets in the US, · Europe and APAC, · and wil ...
-
Tokyo Minitab ¥4,000,000 - ¥8,000,000 per yearJoin Our Team as a Software Deployment Specialist at Minitab · Deploy and configure Minitab Connect/Real-Time SPC for customers, ensuring seamless onboarding. · Deliver training sessions to educate users on best practices and effective utilization. · Support customers by troubles ...