Location:
Tokyo, on-site
Language:
English required, Japanese a plus
Experience:
2+ years in customer-facing roles; familiarity with finance, accounting, or tax-related environments a strong plus
We're building a product-first company transforming how people file taxes, automating what others still do manually. Our app helps turn tax filing from slow and messy into something clear, fast, and (yes) enjoyable.
We're now looking for someone who can own our user experience end-to-end. You'll handle inquiries, guide users through the app, create helpful content, and coordinate closely with our accounting team to ensure accurate support. This is a high-impact role where organization, communication, and a problem-solving mindset are key.
What You'll Do
- Own support inbox and respond to user inquiries with clarity, speed, and empathy
- Maintain and improve support templates, FAQs, and communication standards
- Collaborate with accountants to clarify tax rules, resolve user issues, and improve workflows
- Identify recurring user challenges and report improvement suggestions to product or support processes
What We're Looking For
- 2+ years in customer-facing roles as communication with users is key to this role
- Experience with customer support tools and knowledge bases is a plus
- Strong organizational skills and attention to detail
- Excellent written and verbal communication
- Empathy and problem-solving mindset, enjoys helping users
- Ability to coordinate effectively with internal teams and follow through on tasks
- English required; Japanese a plus
Nice to Have
- Experience in tax, finance or accounting is a plus
Why Join Us
- Immediate impact:
You'll own user support and guidance, shaping how thousands of users experience our product - Cross-functional collaboration:
Work closely with founders, accountants, and product teams to improve workflows and user experience - Challenging problems:
Help users navigate real-time tax filing, create guides, and solve unique customer issues - Work that matters:
Directly influence a product that makes a complex process clear and simple for people
How to Apply
Apply via LinkedIn. Bonus points if you can share examples of work that show how you've helped users, created guides, or improved workflows.
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