Job Description
Business Overview
Rakuten Group's fundamental management philosophy is to "empower" people and society through innovation. With over 70 diverse services, including e-commerce services such as "Rakuten Ichiba" and "Rakuten Travel," financial services such as "Rakuten Bank," and professional sports, we aim to fulfill this mission.
Department Overview
The position is within the Procurement Operations Department of Rakuten Group, Inc. This department is responsible for the overall procurement operations of the entire Rakuten Group.
Position
Why We Hire
We are planning a comprehensive revamp and development of our internal help site, which will be utilized by hundreds of employees. We are seeking candidates who will drive this critical initiative and contribute to enhancing user problem-solving capabilities and overall productivity. In addition, you will be assigned to lead operational improvement projects beyond the help site.
Position Details
- Help Site Planning & Design
Analyze user needs, design information architecture, plan content strategy.
- Content Creation & Editing
Create FAQs and manuals, optimize existing content, utilize multimedia.
- Help Site Development & Implementation
Develop the site (using HTML/CSS, etc.), implement features (search, chatbots, etc.).
- Operations & Improvement
Monitor site performance, analyze user feedback, execute data-driven improvements, collaborate with relevant departments.
- Other operational improvement activities (to be assigned on a project basis).
Work Environment
The entire organization has a size of nearly 80 employees, and the department you are expected to be assigned to has approximately 30 employees.
- Due to the expansion of operations, we are also promoting the use of external contractors, so the department as a whole is expected to grow further.
Mandatory Qualifications
- Experience in help site planning, development, and operation (2+ years) or Experience in managing CMS (e.g., Zendesk Guide, Confluence, WordPress, etc.) (2+ years).
- Ability to create clear and logical content from a user's perspective.
- Communication skills to smoothly advance projects.
- Experience in Project Management (PM) for internal projects.
Desired Qualifications
- Experience in building and operating help sites and FAQ sites.
- Basic knowledge of HTML, CSS.
- Experience in customer support operations.
Other Information
Additional information on Location
Rakuten Crimson House *As designated by the company
corporate #procurement #operationdiv
-
Tokyo RakutenWe are seeking candidates who will drive the comprehensive revamp and development of our internal help site, · utilized by hundreds of employees. · ...
-
Tokyo Rakuten Full time¥2,000,000 - ¥2,800,000 per yearWe are seeking candidates who will drive the comprehensive revamp and development of our internal help site, · utilized by hundreds of employees.* Experience in help site planning, · development, and operation (2+ years) or · Experience in managing CMS (e.g., Zendesk · Guide, Con ...
-
Tokyo RakutenWe are planning a comprehensive revamp and development of our internal help site, which will be utilized by hundreds of employees. · Analyze user needs, design information architecture, plan content strategy. · Create FAQs and manuals, optimize existing content, utilize multimedi ...
-
Tokyo Pfizer Full time¥6,000,000 - ¥12,000,000 per yearResponsible for in country study/site management and clinical/scientific oversight activities of assigned clinical trials to ensure patient safety and quality study execution in accordance with applicable prevailing laws, Good Clinical Practices (GCP), and Pfizer standards. · Res ...
-
Tokyo Skillhouse Staffing Solutions K.K. ¥6,000,000 - ¥10,000,000 per yearOnline Travel Platform -specializing in booking local tours and experiences worldwide, is seeking a · Site Reliability Engineer · Design, build, and operate the application infrastructure for the main platform (DevOps-focused) · Oversee both B2C and B2B systems, taking ownership ...
-
Tokyo MetLife Japan ¥4,050,000 - ¥4,930,000 per year· デジタルメディア・コンテンツ・マーケティングオートメーション技術を活用し新規顧客獲得・見込み顧客のナーチャリングを担当いただきます。 ...
-
Tokyo RakutenThe Rakuten Group's basic management philosophy is to empower people and society through innovation. · Rakuten Group offers more than 70 diverse services, including online shopping mall Rakuten Ichiba, e-commerce services such as travel booking site Rakuten Travel, · financial se ...
-
Tokyo RakutenThe Rakuten Group's basic management philosophy is to empower people and society through innovation. · Rakuten Group offers more than 70 diverse services including e-commerce services financial services and professional sports. · Promote Centralized Procurement for IT Professiona ...
-
Tokyo RakutenWe hire Hardware/Indirect Sourcing Staff for centralized procurement in the Procurement Operations Department of Rakuten Group. · ...
-
Tokyo RakutenThe assignment will be to the Procurement Operations Department, Rakuten Group, Inc. · ...
-
Tokyo, Tokyo Sanofi ¥1,500,000 - ¥3,000,000 per yearWe are dedicated to making a positive impact on the lives of the patients and families we serve, and we accomplish our goals through world-class research and with the compassion and commitment of our employees. As Events and Medical Communication Buyer within the Marketing & Sale ...
-
Tokyo Rakuten ¥6,000,000 - ¥8,000,000 per yearWe are hiring a Procurement Buyer to strengthen our IM&S Sourcing Group's capabilities and advance centralized procurement practices. ...
-
Procurement Manager
2ヶ月前
Greater Tokyo Area DayOne ¥2,000,000 - ¥2,500,000 per yearThe Procurement Manager is responsible for overseeing all procurement activities, including strategic sourcing, vendor relationship management, cost analysis, and ensuring compliance with contractual agreements. · Conduct cost-effective sourcing for purchase service categories up ...
-
Tokyo Sanofi ¥4,000,000 - ¥8,000,000 per yearWe are dedicated to making a positive impact on the lives of the patients and families we serve, and we accomplish our goals through world-class research and with the compassion and commitment of our employees. · Ensures Global strategy's execution in Japan · ...
-
Tokyo Gilead Sciences ¥5,000,000 - ¥15,000,000 per year+At Gilead we're creating a healthier world for all people.+ Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations.+ We believe every employee deserves a great leader+ Job Description Experience of managing Fa ...
-
Legal Counsel, Japan
2ヶ月前
Tokyo, Tokyo Pall Corporation ¥1,200,000 - ¥2,400,000 per yearBring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? · ...
-
Shinjuku Pall Corporation ¥1,200,000 - ¥1,600,000 per yearWe are looking for a Legal Counsel to provide commercial legal support across business units, the manufacturing site, and all functions in Japan. · The role includes active participation in company projects, offering critical insights through independent legal analysis, and handl ...
-
Tokyo Mapletree ¥800,000 - ¥1,060,000 per year+Job summary · The Role · This position will manage all aspects of development works including overall development management of new developments across different sector classes. · +ResponsibilitiesTo manage the development works to be on time within budget highest quality and sa ...
-
Tokyo IBM ¥1,200,000 - ¥1,600,000 per yearTransformation drives change at IBM where consultants help drive large scale change across business units and geographies. · ...
-
Procurement Manager
2週間前
Japan, Tokyo Gigantes GroupWe are seeking a highly skilled and motivated Procurement Manager to join our client in Tokyo. The successful candidate will be responsible for overseeing the procurement process, specifically focusing on renewable energy sectors such as solar and wind, while managing logistics a ...
-
Tokyo, Tokyo Fosun Hive ¥1,200,000 - ¥12,000,000 per yearLead cost contracts and procurement for our Hokkaido project building a robust tendering and cost-control framework partnering with design construction finance. · ...