Job Summary

• We are seeking a highly skilled Ground Operations Manager to join our team in {location}. This is an exciting opportunity for someone with a background in aviation, travel, customer services, or hospitality industry.

About the Role

• As a Ground Operations Manager, you will be responsible for managing and adhering to all ground operations activities following the company's Standard Operation Procedures (SOP). You will ensure safety and security at all times while striving to achieve the department's Key Performance Indicators (KPI), OTP, and TAT.
• You will be responsible for the general administration of the station, encompassing asset management, administrative tasks, and managing human resource activity at the station.
• Main coordination will involve working with departure stations in Vietnam or other countries, and reporting to those involved in daily operations: OMC, MCC, FCD, CCD, etc.
• You will develop annual facility and manpower budget, monitor, and adhere to an allotted station budget to keep costs low at all times. This includes monitoring service providers to offer services safely and securely.
• You will document controls of daily operations, including monthly verification of invoices/bills in terms of coordinating with GO HDQ/FIN of cost control.
• Monitoring procedures on all station operational matters, including finance, equipment, technology, and people, will maximize productivity while maintaining a motivated and effective workforce.
• As a representative of Vietjet, you will develop and maintain good relationships with the local authority, Vietnam Embassy, and other departments related to Civil Aviation Department in the country-based.
• You will interact, liaise, and manage relationships with other operation departments, external vendors and suppliers, government, and regulatory bodies at the station based, including CIQ, catering, etc., in terms of operations, customer services, and branding.
• Coordination will involve conducting termly audits by local authorities or Vietjet internally.
• You will record and make a report of special circumstances or safety/security issues and report to an upper-level manager.

Requirements

• A degree from a University or Higher institution.
• No less than 05 years of experience in aviation, travel, customer services, hospitality industry.
• English proficiency in oral and written communication.
• Familiarity or good rapport with airport authorities and government.
• Good knowledge and skills in office computing (word, excel, email, etc.).

About Us

Our client is a dynamic, innovative airline – has quickly won passengers' hearts to become the most favorite airline in Vietnam and in the region.