Job Title: Ground Operations Manager

About VietJetAir

VietJetAir is a dynamic and innovative airline that has quickly won passengers' hearts to become the most favorite airline in Vietnam and in the region.

We operate an intensive flight network in Vietnam and are planning to expand our operation throughout the Asia-Pacific region. Our mission is to meet the increasing travel demands of domestic and international travelers by providing punctual flights and a high quality of service, helping to lead the Vietnam aviation industry into a new era.

We have been honored with prestigious prizes in Vietnam and in the world. At the "Budgies & Travel Awards", held in London, VietJetAir, along with SpiceJet (India), EasyJet (England), Southwest (USA), and AirAsia X( Malaysia), was shortlisted in the category for "Top 5 Best New Route Launch."

We always focus on building a strong, people-centric team in all development activities. Having twice been recognized as the "Best Place to Work in Asia", we are confident that with our resources, Vietjet will offer limitless chances for advancement and competitive salary in a setting that values teamwork and seasoned, responsible, visionary leaders.

About the Role

The Ground Operations Manager will be responsible for managing and adhering to all ground operations activity following the company's Standard Operation Procedures (SOP) by enforcing safety and security at all times and striving to achieve the department's Key Performance Indicators (KPI), OTP, TAT.

• Responsible for the general administration of the station, which encompasses asset management, administrative, and managing human resource activity at the station.
• Main coordination with departure stations in Vietnam or other countries, and reporting to those involved in daily operations: OMC, MCC, FCD, CCD, etc.
• Develop annual facility and manpower budget, monitor and adhere to an allotted station budget to keep costs low at all times, including monitoring service providers to offer services safety and security.
• Document controls of daily operations, including monthly verification of invoices/ bills in terms of coordinating with GO HDQ/ FIN of cost control.
• Monitor procedures on all station operational matters including finance, equipment, technology, and people to maximize productivity at the same time to maintain a motivated and effective workforce.
• Being representative for Vietjet in developing and maintaining good relationships with the local authority, Vietnam Embassy, and other departments related to Civil Aviation Department in the country-based.
• Interact, liaise and manage relationships with other operation departments, external vendors and suppliers, government and regulatory bodies at the station based, including CIQ, catering, etc. in terms of operations, customer services, and branding.
• Coordinate to conduct a termly audit by local authorities or Vietjet internally.
• Record and make a report of special circumstances or safety/ security issues and report to an upper-level manager.

Ideal Profile

To succeed in this role, you should have:

• Graduated from University or Higher.
• At least 05 years of experience in aviation, travel, customer services, hospitality industry.
• English: proficient in oral and written.
• Host-country nationals familiar or have a good rapport with airport authorities and government.
• Good knowledge and skills in office computing (word, excel, email, etc.).

What's on Offer?

• Join a well known brand within Aviation, Defense & Aerospace
• Excellent career development opportunities
• Attractive salary & benefits of $120,000 - $150,000 per year