Job Description
Business Overview
The Marketing Division leads brand, creative, marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services.
We believe that the mobile domain is a platform that plays a fundamental role in the ecosystem, and as the Marketing Division, we are further promoting collaboration with Rakuten Mobile.
Department Overview
User Experience Strategy is a planning and management department that oversees multiple UX and creative-related departments across the organization.
It contributes to the overall improvement of service quality by providing comprehensive support for the user experience of Rakuten Mobile and establishing mechanisms for KPI management.
Furthermore, it strengthens the entire organization by providing support in areas such as budget management, recruitment, and employee development in the back-office.
Our section consists of a diverse team with foreign nationals and extensive international experience, fostering a highly collaborative environment where ideas can be exchanged freely.
Position
Why We Hire
To expand our organization.
We are in a phase that you could introduce new research method and create new operation flow if you want to do so. If you prefer to bring the best flamework to improve UX, it is the best timing to join our team.
Position Details
- Conducting usability tests (design, execution, analysis, reporting)
- Conducting user interviews (design, execution, analysis, reporting)
- Creating personas and user journey maps
Work Environment
The team is consisted of members of various nationalities and diverse international experience representing the four different countries. It fosters an international culture where each member brings their professional expertise and collaborates to tackle various challenges as one team.
Mandatory Qualifications
- Degree or equivalent experience in User Experience, Human Factors, Psychology, or related field
- Experience in UX research and proficiency in user-centered approaches
- Proficiency in research methods such as user testing and interviews
- Skills in qualitative data analysis and ability to derive insights
- Experience using prototyping and design tools (e.g., Sketch, InVision)
- Excellent communication skills and ability to work in a team
- Strong problem-solving skills and ability to identify issues
- Interest and passion for UX trends and best practices
- Proficient Japanese language capability
Desired Qualifications
- Experience introducing and establishing the UX research process within an organization, while educating stakeholders and fostering it as a cultural practice
- Experience managing projects in large-scale and complex organizations
- Experience in organizational management
Other Information
Additional information on English Qualification
TOEIC score of 800 or above. English proficiency for business conversation would be a plus.
[ id: cmorec bmd ]
marketingdiv #UX
Languages
English (Overall - 1 - Beginner), Japanese (Overall - 4 - Fluent)
-
Tokyo TektomeTektomeは、建築設計のためのAIコパイロットを開発するスタートアップです。現在、現場の課題を分かりやすく整理し、設計チームを真に支援するデザインソリューションへと導けるUXデザイナー/リサーチャー を募集しています。 ...
-
UX Researcher
1ヶ月前
Tokyo Rakuten ￥4,000,000 - ￥6,000,000 per yearThe Marketing Division leads brand, creative, marketing, · and membership as a cross-group organization with a mission to expand Rakuten Group's membership value · and ecosystem of over 70 services. · Degree or equivalent experience in User Experience, · Human Factors, Psychology ...
-
Tokyo Tektome+h2>Job summary · Tektomeは、建築設計のためのAIコパイロットを開発するスタートアップです。日本初期のAI企業の一つであるIncubitからスピンアウトし、テクノロジーがどのように設計業務を支援できるかを革新しています。私たちのミッションは、設計の専門家とAIの間に共通の「言語」を生み出し、複雑なワークフローを直感的で効率的、そして意味のある体験へと変えることです。 · +建築設計・施工・施設管理などにおけるワークフローのリサーチおよびドキュメント化 · Figma・BPMN・マイロなどを用いて理想的な未来のワークフローやUXを設 ...
-
Senior UX Researcher
2ヶ月前
Tokyo Huxley ￥60,000 - ￥90,000 per yearAn exciting opportunity for a Senior UX Researcherto join our client's team in Tokyo. This role focuses on designingand executing research to understand user experience,satisfaction,and brand health. · ...
-
Tokyo Rakuten ￥1,800,000 - ￥2,800,000 per yearThe Marketing Division leads branding, · brand asset creation,We are seeking talent who can manage user experience across Rakuten's diverse service portfolio · To understand each assigned project in depth · Design · Leverage AI tdrive operational efficiency ...
-
UX Researcher
3週間前
Minato Mercari, Inc.We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. · Our team acts as the last frontier for creating and maximizing value for o ...
-
Tokyo Woven by Toyota ￥4,000,000 - ￥7,000,000 per yearA seasoned researcher who is well-versed in multiple research methods (qualitative and quantitative) and is comfortable balancing concurrent projects. · A true user experiences professional with expertise conducting research at all phases of the design process, · that knows to ba ...
-
Tokyo RakutenWe are seeking a talented and enthusiastic UX researcher to join our growing team. In this role, you will play a crucial part in uncovering user needs, behaviors, and motivations. · Creative person with strong communication skills. · ...
-
Tokyo Rakuten ￥2,000,000 - ￥2,800,000 per year+As a UX Researcher at Rakuten Group, you will manage user experience across Rakuten's diverse service portfolio and leverage AI to create superior experiences.We are seeking talent who can manage user experience across Rakuten's diverse service portfolio and leverage AI to creat ...
-
Tokyo Tektome ￥7,500,000 - ￥10,000,000AECワークフロー体験を設計するリードポジションです。AIを活用したAEC領域のワークフロー体験設計をリードし、プロダクト・エンジニアリング・アイルサーチなど多職種チームがユーザーの本質的なニーズで足並みを揃えるための共通言語を作成します。 · ...
-
Senior UX Researcher
2ヶ月前
Tokyo HuxleyThis opportunity focuses on designing and executing research to understand user experience. · Plan and execute research studies. · Analyze survey data. · ...
-
UX Researcher
2週間前
Futakotamagawa Rise Rakuten $60,000 - $96,000 per yearThe Marketing Division leads brand, creative, marketing and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. · ...
-
Tokyo Rakuten Full time￥1,000,000 - ￥1,500,000 per yearWe are seeking a talented and enthusiastic UX researcher to join our growing team. In this role, you will play a crucial part in uncovering user needs, behaviors, and motivations directly influencing the direction and success of our products and services. · Creative · Open-minded ...
-
Tokyo RakutenWe are seeking a talented and enthusiastic UX researcher to join our growing team. In this role, you will play a crucial part in uncovering user needs, behaviors, and motivations, directly influencing the direction and success of our products and services. · ...
-
UX Strategist
3週間前
Tokyo RakutenWe are looking for a professional to lead the growth of Rakuten Mobile's service centered on user experience. · ...
-
Sr. UX Designer
1ヶ月前
Tokyo Rakuten ￥5,000,000 - ￥12,000,000 per year+We believe that the mobile domain is a platform that plays a fundamental role in the ecosystem and as the Marketing Division we are further promoting collaboration with Rakuten Mobile. · +Managing your team and people · Project Management · Quality control in the UX domain · + ...
-
Project Manager
4週間前
Tokyo RakutenWe are looking for successful project managers who can manage a lot of stakeholders under uncertain situations to expand our organization for further growth of our mobile business. · ...
-
UX Designer
1ヶ月前
Tokyo Rakuten ￥2,000,000 - ￥2,800,000 per yearWe are looking for a UX Designer to expand our mobile business.We believe that the mobile domain is a platform that plays a fundamental role in the ecosystem, and as the Marketing Division, we are further promoting collaboration with Rakuten Mobile. · UX Design, Wireframe creatio ...
-
UX Designer
4週間前
Tokyo Rakuten ￥4,000,000 - ￥8,000,000 per year+3 years of experience in UX (App): Junior~ · +7 years of experience in UX (App): Lead ~ Principal · Must have the portfolio · Proficiency in design and prototyping tools such as Figma, Sketch, InVision, Adobe XD or similar. · Job summary · We are looking for a talented to join ...
-
Experience Designer
2ヶ月前
Tokyo Rakuten ￥900,000 - ￥1,200,000 per yearThe Creative Design Strategy department is Rakuten Group's cross-functional CX/UX organization operating over 70 services domestically and internationally serving over 90 million accounts in Japan. · We are seeking members to promote customer experience improvement as a company-w ...
-
Data Analyst
4週間前
Tokyo RakutenThe Marketing Division leads brand, creative, · marketing,and membership as a cross-group organization with · a mission to expand Rakuten Group's membership value · and ecosystem of over 70 services.Data Analytics · ...