Business Overview
The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships.
Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units.
The Cloud Management Department (CMD) leads Rakuten's unified cloud infrastructure strategy by providing governance and essential tools to ensure seamless operation and high satisfaction among service providers and users.
As the central point for strategy, planning, and process governance, we manage the cloud product portfolio, budgeting, quality, and security.
Furthermore, we empower cross-departmental success through robust cloud foundation and management solutions.Position
Position Details
We are seeking a talented and enthusiastic UX researcher to join our growing team.
In this role, you will play a crucial part in uncovering user needs, behaviors, and motivations, directly influencing the direction and success of our products and services.
Ideally, you are creative, open-minded, and have strong communication skills.You will work closely with designers, product managers, and other stakeholders to ensure a user-centered approach is embedded throughout the entire development lifecycle.
You must be responsive, flexible, and able to succeed within an open and collaborative environment.Responsibilities
Learn and apply Rakuten Group branding and design guidelines
Plan, conduct, and analyze qualitative research studies, including interviews, usability testing, ethnographic studies, and contextual inquiries
Lead generative research efforts to identify unmet user needs, explore new opportunities, and inform strategic product decisions
Apply your knowledge of end-to-end design thinking processes to frame research questions, synthesize findings, and translate insights into actionable recommendations
Collaborate with designers and product teams to integrate user research findings into the design and development process
Effectively communicate research findings and recommendations through compelling presentations, reports, and workshops
Contribute to the continuous improvement of our research methodologies and practices
Work Environment
About Our Team:
Join our vibrant and diverse Horizon team, a melting pot of product managers, user researchers, UX/UI designers and engineers.
The Horizon UX Team is a collaborative group of designers and researchers dedicated to crafting exceptional user experiences across a wide range of services.
We believe that a deep understanding of our users is at the heart of innovative and impactful design, and we're looking for a passionate individual to help us achieve that goal.
Mandatory QualificationsProven experience in conducting qualitative research studies. (A portfolio submission showcasing your research experience and impact is required) You're comfortable planning, moderating, analyzing, and synthesizing findings from various qualitative methods
Demonstrable experience in generative research. You're adept at uncovering new opportunities and understanding user needs that might not be immediately apparent
Applied knowledge of end-to-end design thinking processes. You understand how research fits into each stage of the design process, from discovery to testing and iteration
Familiarity with various research tools and platforms
Desired Qualifications
Experience with mixed methods of research, combining both quantitative and qualitative approaches to provide a comprehensive understanding of user behavior
Ability to conduct user research in Japanese with internal users
#engineer #technologyplatformdiv #UX
Languages
English (Overall - - Advanced), Japanese (Overall - - Intermediate)
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