Business Overview
Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide.
Department Overview
Rakuten has expanded its business scale with the shopping mall business "Rakuten Ichiba" and the credit card business "Rakuten Card" as core pillars, achieving consolidated revenue of 2.2 trillion yen and domestic gross transaction value of 6.0 trillion yen.
Looking ahead, Rakuten aims to establish a stronger "Rakuten Ecosystem," including offline daily-life settings, by fully utilizing assets cultivated primarily online, such as Rakuten Members, Rakuten Points, brand strength, and member data.
As the only division at Rakuten Group responsible for company-wide, cross-functional initiatives based on overall corporate strategy, it offers opportunities to develop a broad strategic perspective while engaging in high-level planning and execution.
Why We Hire
We are seeking a UX Designer who will help drive the evolution of user experiences as we create new services and expand existing ones.
The team consists of diverse specialists such as strategists, marketers, analysts, researchers, and designers who work daily to enhance service value.
The Experience Section is also exploring new user experiences utilizing generative AI, including AI-enhanced design processes and research methods. The UX Design Team is at the forefront of these efforts, pursuing deeper insights and more meaningful experience design.
In this role, you will contribute to core initiatives within customer strategy, refining services through continuous analysis, research, and validation.
Position Details
Conduct UX design for products and services within the Rakuten Ecosystem
Define value propositions and concepts based on business and user needs during strategy phases
Create wireframes and mockups that embody the defined concept
Collaborate with directors, designers, and engineers to design products and services
dentify opportunities and issues within the UX domain
Conduct user research and extract meaningful insights
Create prototypes to validate value propositions and usability, and to facilitate team communication and decision-making
Work Environment
Expected Assignment:
Platform Strategy Division → Customer Strategy Department → Experience Section
The Platform Strategy Division has approximately 60 members, balanced gender ratio, average age in the mid-30s
Many members joined mid-career, and the division welcomes diverse backgrounds such as consulting, IT, platform companies, venture companies, telecommunications, and content operations
The Experience Section consists of approximately 15 members (Web Directors, UX Designers, UI Designers, Front-end Engineers), with similar demographics
Mandatory Qualifications
Desired Traits
Takes ownership of deliverables and follows tasks through to completion
Works effectively in teams and collaborates to achieve outcomes
Demonstrates strong communication, coordination, and interpersonal skills
Shows willingness to learn beyond one's specialty, including business, marketing, and data analysis
Adapts flexibly to change without being constrained by past experience
Able to manage multiple tasks and projects in parallel
Required Skills And Experience
3+ years of experience in UX design or direction for web services
Experience in persona development, scenario design, and extracting user needs based on research
Knowledge of and practical experience with HCD (Human-Centered Design)
Experience identifying issues and validating hypotheses through user interviews and usability testing
Proficiency with design tools such as Figma and Adobe CC
Business-level Japanese
Desired Qualifications
Facilitation skills for promoting UX design in collaboration with stakeholders
Experience designing and facilitating ideation workshops
Knowledge or experience in access analytics
Experience with new service launches, site renewals, or redesign initiatives
Experience contributing as a project leader or core member
Basic knowledge or hands-on experience with HTML, CSS, or JavaScript
Experience in designing or improving iOS / Android applications
#creative #jobcategory03 #designer #jobsubcategory16 #UX #jobsubcategory18 #operationdiv #organization08
Languages
Japanese (Overall - - Fluent)
-
Tokyo RakutenRakuten group has almost 100 million customers based in Japan and 1 billion globally as well, providing more than 70 services in a variety such as e-commerce, payment services, financial services telecommunication media sports etc. · ...
-
Tokyo RakutenWe are seeking a UX Designer who will help drive the evolution of user experiences as we create new services and expand existing ones. · The team consists of diverse specialists such as strategists, marketers, analysts, researchers, and designers who work daily to enhance service ...
-
Tokyo RakutenWe are seeking a UX Designer who will help drive the evolution of user experiences as we create new services and expand existing ones. · ...
-
Tokyo RakutenWe are looking for managers to lead a design team that will create and improve the experience of using various services and products associated with the rakuten group's overall customer strategy. · Those who value teamwork · Those who have communication skills, coordination skill ...
-
Tokyo Rakuten Full timeWe are looking for senior UI designers who can create and improve the experience of using various services and products associated with the rakuten group's overall customer strategy. · UI design of Rakuten ecosystem-related products and services · ...
-
Tokyo RakutenThe web director will be responsible for releasing various measures based on the Rakuten ecosystem strategy and will contribute to increasing the use of Rakuten services and improving customer satisfaction. · Overall promotion of production projects such as new measures, improvem ...
-
Tokyo Rakuten ￥2,000,000 - ￥2,500,000 per yearRakuten group has almost 100 million customers based in Japan and... · ...
-
Tokyo RakutenWe are looking for senior UI designers who can create and improve the experience of using various services and products associated with the rakuten group's overall customer strategy. · ...
-
Tokyo RakutenThis position will lead the implementation / development direction in the construction of services and products related to the Rakuten ecosystem (membership membership) that accompanies the membership strategy of the entire Rakuten Group. · You will promote the construction of ne ...
-
Tokyo RakutenRakuten group has almost · 100 million customers based in Japan and · 1 billion globally as well, providing more than · 70 services such as e-commerce payment services, · financial services telecommunication media sports etc. · ...
-
Tokyo RakutenWe are looking for a data professional to support marketing strategy activities by combining various data across multiple businesses. · User analysis for strategic planning (this will be the basis for strategy proposals to the President and Vice President) · ...
-
Tokyo RakutenWe are seeking like-minded individuals who resonate with our purpose. Join us at Rakuten Travel, propose new forms of travel to people around the world, and strive to be pioneers shaping the future of travel. · Your passion and creativity will breathe new life into the travel ind ...
-
Tokyo Rakuten ￥4,500,000 - ￥7,500,000 per yearWe are seeking like-minded individuals who resonate with our purpose. Join us at Rakuten Travel, propose new forms of travel to people around the world, and strive to be pioneers shaping the future of travel. · 5+ years of experience in UI/UX design or product design · Experience ...
-
Tokyo RakutenRakuten Group supports over 100 million customers domestically and over 2 billion across 30 countries worldwide through more than70 services across various fields including e-commerce payment financial telecommunications media sports. · The Customer Strategy Department provides s ...
-
Tokyo RakutenThe position will lead the implementation/development direction in the construction of services/products related to the Rakuten ecosystem membership strategy. The role promotes new service/product construction/improvement. · ...
-
Tokyo RakutenSupport data extraction for marketing strategy activities and user analysis. · ...
-
Tokyo Rakuten ￥45,000 - ￥100,000 per yearWe are seeking a Product Manager to lead the product strategy for Rakuten Ecosystem experience. · ...
-
Tokyo Rakuten ￥900,000 - ￥1,200,000 per yearwe are seeking like-minded individuals who resonate with our purpose join us at rakuten travel propose new forms of travel to people around the world and strive to be pioneers shaping the future of travel your passion and creativity will breathe new life into the · travel indust ...
-
Tokyo Rakuten Full timeWe are seeking individuals who can lead the front-end development of services and products related to the Rakuten Ecosystem (membership). · The ideal candidate will have over 5 years of hands-on experience in front-end development (HTML,CSS,JavaScript), experience implementing w ...
-
Tokyo RakutenRakuten wants to contribute to making people's daily lives happier and improving society through the provision of services. · ...
-
Tokyo Rakuten ￥5,200,000 - ￥30,000,000 per year· ...