Sr. Principal – Customer Delivery Manager

7日前

Tokyo Oracle Regular Employee

As a Customer Delivery Manager Senior Principal Program Manager, you will be the single threaded owner collaborating with cross-functional stakeholders to align customer priorities and driving end-to-end execution of complex region delivery projects. The ideal candidate will be an exceptionally strong communicator, both written and verbally, have a well-rounded customer engagement background, and come with a history of leading large-scale projects end-to-end

Preferred Qualifications

  • BS or MS degree or equivalent experience relevant to functional area
  • Eight (8+) or more years managing high visibility implementation projects and/or customer engagements
  • A skilled problem-solver and strategic thinker who takes ownership
  • The ability to work autonomously, make high impact decisions, and judgement calls
  • Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels
  • Thrive in an innovative, ambiguous, and fast-paced environment
  • PMP, PgMP, or equivalent project management certification is a plus
  • The ability to travel to customer site or local office up to ~20%

    • Career Level -

    Career Level -

  • Manage dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner
  • Provide a single point of contact for customer leadership and project teams
  • Own work-back schedules, generating communications and presentations, and planning and coordinating meetings
  • Take large, complex projects and break them down into tasks, milestones, and deliverables
  • Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity
  • Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints to support customer success
  • Lead interactions with cross-functional teams consisting of Engineers, Product Managers and executive leadership
  • Provide executive status updates to stakeholders, both internally and externally, and escalate issues as necessary
  • Ensure that all project documentation is complete, accurate, and complete for handoff to downstream processes that enable continued customer success

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