The following is a description of typical job tasks and responsibilities for a SSE1 . Actual job duties may vary based on the individual SSE's background, capabilities and regional or customer-specific circumstances.Length of time in Applied Materials or equivalent experience is <4yrs.
Daily Reliability and Technical Issues (including I & W and Paid Service) (65%)
Performs Software verification and system START-UP support for ONE Product.
Perform Factory Automation and AMHS verification on ONE Product before Customer Acceptance.
Troubleshoot software issues in Factory Automation, System software for ONE Product,
Troubleshoot System/Controller issues on ONE platform.
Interfaces with Customer Factory Automation Engineer responsible for same product.
Interfaces with tool owner for same product.
Schedule with customer and execute software upgrades on ONE Product.
Individual Training & Development (20%)
Ensures INDIVIDUAL capabilities meet local, technical requirements on assigned product(s).
Coordinates with manager/supervisor for development planning.
Demonstrates consistent progress toward SSE2 qualification. Participates in training activities consistent with defined program requirements, including:
On-the-job training under close supervision of an experienced software support engineer.
Professional, customer and general technical skill development courses and activities.
CIP and Reliability Projects (10%)
Implements corrective measures on qualified products under close supervision.
Escalates with immediate supervisor in local account structure.
Assists supervisor with CIP recommendation within local account structure.
With approval, communicates resolution and document appropriately via reports, database submission (SR's,GSIT,FRACAS), and email communication.
Leverages technical expertise for broader value to the customer.
Supports more senior SSEs for delivery of product and project presentations.
Establishes network with technology community on assigned product, including:
SSEs on local and other accounts, GSS,
Install base configuration and software tracking.
Member of multi-disciplinary teams.
Marketing and Sales Support (5%)
Develops technical knowledge base on assigned product, including:
Competitive performance data.
Is an active member of local account team.
Provides technology support to product sales & management teams.
Qualifications
Education:
Bachelor's DegreeSkills:
Certifications:
Languages:
Years of Experience:
Up to 1 YearWork Experience:
Additional Information
Time Type:
Full timeEmployee Type:
ExpatriateTravel:
Yes, 50% of the TimeRelocation Eligible:
Yes-
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