Summary
【"アンダーズ" とは】
「アンダーズ」とは、ヒンディ語でパーソナルスタイルを意味します。
ラグジュアリーホテルとして知られるハイアットグループが手がけるライフスタイルホテルブランドであり、2007年にロンドンのリバプールストリートで誕生し、自分らしく過ごせる新感覚のホテルとして、世界中の人々を魅了してまいりました。
2014年に開業したアンダーズ 東京は銀座や六本木よりほど近いビジネス・レジャーの中心にあるランドマーク「虎ノ門ヒルズ」の高層階に位置する日本初のラグジュアリーライフスタイルホテルです。ホテルの形式にとらわれない、お客様それぞれが自分らしいスタイルでお過ごしいただけるよう、常にクリエイティブで温かいサービスでお迎えいたします。
Andaz, meaning "PERSONAL STYLE" in Hindi, delivers an innovative hospitality experience and attentive, uncomplicated service designed to accommodate guests' personal preferences.
Andaz Tokyo Toranomon Hills, with its debut in 2014, is the first Andaz hotel in Japan and one of the seventeenth of its kind globally.
The hotel is located in the 52-story Toranomon Hills tower from floors 47-52 and offers easy access to key locations, including the Ginza shopping district, Tokyo Station and various cultural attractions.
We, as a pioneer of a lifestyle luxury brand in Japan, are committed to providing an unscripted, Japanese-inspired experience that will help our guests feel truly connected to the heart and soul of Tokyo.
アンダーズ 東京/ホテル虎ノ門ヒルズの全料飲施設における予約受付業務および付随するお客様対応業務を
予約チームの監督者として、サービス基準と生産性レベルを維持しながら対応頂きます
電話による各種レストラン予約受付
予約管理システムへのゲスト情報の入力およびアップデート、ならびに関係部署への共有
ゲストからのEメールによる各種問い合わせへの対応
ゲスト対応、アップセル技術、複雑なリクエスト対応についてチームメンバーへの教育・指導
週間・月間の予約レポート(予約状況、カバー数、チャネル実績)作成
ノーショー率、キャンセルパターン、予約トレンドを分析し、戦略的意思決定をサポート 他
夜勤もなく残業も少ない業務となりますので、ホテル経験者で今後は安定的な時間帯で勤務し、プライベートとの両立を図りたい方や、未経験者でホテルの仕事に挑戦されたい方も歓迎します。
【Job Description】
All restaurant reservation operations at the Hyatt Hotels "Hotel Toranomon Hills" and "Andaz Tokyo" managed by our company (primarily via email or telephone)
Qualifications
基本的なPC操作(エクセル・ワード)が出来る方
ビジネスレベルの英語力および日本語力
ホテル経験者優遇
予約受付の実務経験をお持ちの方 優遇
Basic PC skills (Words & Excel).
Business level of English and Japanese.
Previous experiences in guest services in hotels are welcome.
Previous experiences as reservation staff are welcome.
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