同社は、コンタクトセンター運営やシステム構築を創業事業として1999年に設立されました。
その後、サービス領域をマーケティング・セールスに拡大し、
顧客接点・プロセスを広くカバーする体制を構築しています。
同社は、Salesforceを中心としたCRM領域のDXを支援するプロジェクトに従事しています。
クライアント企業のDXグランドデザインの策定から、導入・活用プロジェクトのリーディング、
成果創出・評価と継続的改善の伴走支援まで、エンドツーエンドで支援しています。
特に、DXグランドデザインの策定では、クライアント企業のビジネス理解、
エンドユーザーの理解、最適な仕組み・テクノロジーの選定を行います。
導入・活用プロジェクトでは、導入プロジェクトのリーディング、
成果創出・評価と継続的改善の伴走支援を行います。
【環境】
・ Salesforceの多様な製品群(MA(マーケティングオートメーション)
・SFA(セールスフォースオートメーション)や、BI(ビジネスインテリジェンス))の導入
・ CRM(カスタマーリレーションシップマネジメント)
・領域におけるクライアント企業のDX(デジタルトランスフォーメーション)を伴走するプロジェクト
【求める人材】
以下、いずれかの経験をお持ちの方
・何らかの領域におけるコンサルティング経験※ 顧客接点/CRM領域以外も可(例:戦略、IT、業務/BPR など)
・提案型の法人営業(ソリューション営業)の経験
・事業開発や経営企画などの立場で、社内外の関係者と連携しながらプロジェクトを推進した経験
・顧客接点領域に関わる業務変革やオペレーション改善などの主体推進経験
【歓迎】
・顧客接点/CRM領域に関する基礎的な理解や、業務課題への関心
・AI(特に生成AI)やCRM、MA、チャットボットなど、顧客接点系デジタルツールへの知見、活用経験
・プロジェクトチーム内でのリーダーシップ、キーマンとしての業務推進の経験
・ステークホルダーと協働しながらプロジェクトを遂行した経験
【給与】
年収600~720万円,※職務経験を考慮のうえ決定いたします。
【勤務地】
東京都港区
【勤務時間】
10:00~19:00
【雇用・契約形態】
【待遇・福利厚生】
交通費支給
【休日・休暇】
・ 週休2日制(土・日)
・ 祝日
・ 年次有給休暇
・ 特別休暇
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