【募集背景】
クライアントの収益拡大やコスト削減といった経営目標の実現・経営課題の解決を目的として、業務プロセス改革のコンサルティングから、業務プロセスのアウトソーシング(BPO)を通じた実行までの一気通貫したサービスの提供を行っています。
ITサービスマネジメント(IT運用)組織の拡大に伴い、マネジメント層の拡充のため、「BPO×DX」を推進するマネージャ候補として、組織を牽引していただける人材を募集します。
【役割と期待内容】
ITサービスマネジメントのマネージャ候補として以下の業務をお任せします。
既存案件の拡大、新規クライアントの獲得(営業チームとの連携)
■クライアント・社内外ステークホルダーとの関係構築
■顧客との定例会議資料の作成およびレビュー
■クライアントコミュニケーション、プロジェクト・業務の進捗管理・■課題管理、品質管理
■業務プロセスの改善・最適化
■チームメンバーの採用・育成・指導
■メンバーの業務フォロー・技術支援、定期的な1on1等によるキャリアサポート
■目標設定や評価を通じて、チームのパ(その他詳細は面談にてお伝えします)(その他詳細は面談でお伝えします)
【求める人材】
【必須経験・スキル】
■IT運用(PC・サーバ・ネットワーク・クラウドいずれか)の実務経験2年以上
■または、情報システムの実務経験2年以上
■チームマネジメント経験(5人以上のメンバー管理など)
■担当業務・プロジェクトにおいて、チームの成長、業務改善の実績
■クライアント企業の業務・プロジェクト責任者への提案・折衝経験
■予算管理や利益管理の経験
【歓迎経験・スキル】
■クライアント企業の組織責任者(部長以上)への提案・折衝経験
■業界固有の知識や特定の業務に精通していること
■ITIL Foundation資格保有あるいは同等の知識を保有していること
【求める人物像】
■全体最適を意識し、現場にも深く関われる"バランス型"の方
■トラブル時に冷静かつ正確に判断・対応できる方
■定型業務の効率化/自動化に強い問題意識を持つ方
■最新技術(クラウド、ゼロトラスト、RPAなど)に感度が高い方
■論理的に物事を考え、伝える力がある方
■巻き込み力・共創力がある方
■問題解決志向が強い方
■コミュニケ(その他詳細は面談にてお伝えします)(その他詳細は面談でお伝えします)
【給与】
600~800万円
【勤務地】
東京都
【勤務時間】
求人紹介時に詳しくお伝えいたします。
【雇用・契約形態】
正社員
【待遇・福利厚生】
慶弔見舞金制度/育児休暇制度/介護休職制度/その他制度/資格取得(自己啓発)奨励金制度
【休日・休暇】
祝日/年末年始休暇/夏季休暇/有給休暇/慶弔休暇/完全週休2日制(土・日)
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