POMELLATO CRM Manager

3日前

Tokyo POMELLATO JAPAN CO. LTD Full time

About This Role

Pomellato, a luxury jeweller from Milan, seeks an experienced CRM Manager in Japan. The successful candidate will manage CRM strategies to enhance customer experience and drive long-term growth.

Your Key Responsibilities

  • Develop, refine, and execute CRM strategies to boost customer acquisition, retention, and loyalty.
  • Segment the customer database, target specific groups, and implement tailored marketing campaigns.
  • Analyse customer data to identify trends, preferences, and opportunities for personalised marketing initiatives.
  • Collaborate with cross-functional teams to align CRM initiatives with business objectives.
  • Monitor and evaluate CRM performance, using KPIs to measure success and propose areas for improvement.
  • Liaise with retail management, store teams, and corporate CRM teams on all CRM needs, actions, and results.
  • Ensure compliance with data protection regulations and best practices in customer data management.
  • Provide regular reports and insights to senior management on CRM performance.
  • Stay updated on industry trends, best practices, and emerging technologies in CRM to drive innovation and continuous improvement.

Requirements

  • Graduate in Marketing, Business Administration, or a related field.
  • Client-centric with a passion for delivering outstanding customer experiences.
  • 5+ years of experience in CRM management, including customer loyalty programs, preferably in the luxury retail industry.
  • Able to handle CRM software, such as Salesforce, Microsoft Dynamics, or SAP CRM.
  • Analytical with the ability to interpret complex data and derive actionable business recommendations.
  • Excellent communication skills and ability to work effectively across teams.
  • Fluent in Japanese and English, with additional languages a plus.

About Pomellato

Pomellato is a global luxury jeweller committed to building a diverse workforce. We welcome applications from all qualified candidates and celebrate diversity in all its forms.

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