Join our team and imagine more for your career in games

• Work for a gaming company that is constantly evolving and listens to your needs.
• Enjoy a casual and supportive working environment.

We're looking for someone with linguistic skills, passion, and a willingness to help others. If you're interested in working on popular games and developing your skills, we want to hear from you.

About us

Keywords Studios has been a leading provider of end-to-end services for the gaming and entertainment industries for 25 years. We help clients bring their stories to life with a wide range of solutions, from art and audio to testing, localization, and player support.

• Power of Partnership: We work as one team with our clients and support them with passion and purpose.
• One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
• Raise the Game: We innovate and improve to help our clients and the industry succeed.
• Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and act with honesty, integrity, and accountability.

Our Leadership Principles define what success looks like at Keywords and how we can achieve it together.

What will be your daily tasks?

• Provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
• Use your investigative skills and work with our ticketing system to help players with their game-related issues.
• Collaborate with our internal teams to assist with project-related requests and provide feedback to their development team.

You are an ideal candidate for this position if:

• You have excellent Japanese language skills, especially in writing, and can communicate fluently and confidently in Japanese at a JLPT N1 level.
• You are proficient in English and can use it daily to interact with your colleagues.
• You are available to commute to our Tokyo office when necessary.
• You are familiar with either MS Office or Google Suite apps and can use them effectively.
• You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.

Optionally, it would be great if:

• You have some previous experience in Customer Service, but it's not a must, as we provide a full training.
• You are passionate about video games, but it's not crucial.

The steps of our recruitment process:

1. Online language assessment (Japanese and English) to better evaluate your written skills.
2. Interview via MS Teams with one of our recruiters (remote).

Our recruitment process is fully online and remote. If you're interested in joining our team, we highly encourage you to apply.

Benefits

• Employment type: Contract employee.
• Social insurance is provided.
• Over-time allowance is paid.
• Transportation allowance is provided (up to ¥300,000 per month, depending on the number of office days).
• Home office allowance (according to company regulations).
• Annual health check-ups.
• Influenza vaccination assistance.
• Employee assistant program.
• Employee stock ownership plan.
• Employee referral system.
• Language program (Japanese/English lessons, qualification support).
• Company events (offline events, such as cherry blossom viewing, BBQ, and year-end party).