Reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

Offer a wide range of solutions to video games developers and publishers, including art, audio, testing, localization, and Player Engagement.

Join us in building engaging player communities and offering outstanding experiences.

As the Operations Manager, lead multiple projects towards success, driving operational profitability and ensuring timely and accurate billing.

Manage assigned projects comprehensively, ensuring client expectations are met and processes adjusted as necessary.

Collaborate with the Business Development Management Team to assess new project scope, provide expert advice to clients, and agree on processes and timelines.

Implement quality control procedures across projects, define workflow and responsibilities among project team members, and ensure project financial success.

A keen eye for errors/inconsistencies in both their own and others' contributions, highlighting or amending these as appropriate.

Ability to prepare, interpret, and effectively utilize management information reports.

Play a pivotal role in designing, enhancing processes, methodologies, and tools, while maintaining thorough documentation.

Provide comprehensive briefings to Team Leads and agents, ensuring alignment with project strategy and client expectations.

Interact daily with clients, overseeing project-related communication and strategies.

Timely address and resolve project or HR issues, escalating them if necessary.

Awareness of the bigger picture, considering the project, client, company, and team when making decisions.

Ability to work effectively and decisively under pressure, handling multiple projects and multiple project types concurrently.

Ability to prepare and control a work schedule and deliver to budget, on margin, and experience with financial aspects of a project.

Minimum 2 years of experience in Project Management, or Client support management in the Video Games, Customer support or related industry.

Experience leading the launch of a support project / operation.

Strong client relationship management and negotiation skills.

Leadership skills, capable of rallying teams to achieve common goals together and inspire success in others.

Native level of Japanese language skill and business level of English language skill (TOEIC 750 or above).

Commuting Allowance: Up to ¥30,000/Month.

Work from home allowance: Up to ¥10,000/Month.

Social Insurance: Full Shakai Hoken (health insurance, pension, employment insurance, and workers' compensation insurance).

Summer holidays.

Winter holidays.

Paid Annual Leave.

Sick Leave.

Employee Assistant Program.

Language Program.

Employee Share Purchase Plan (ESPP).

Referral program.

Medical check-up.

Company Events.