Job Title: Player Engagement Specialist

We are seeking a highly skilled Player Engagement Specialist to join our team. As a key member of our community management team, you will be responsible for ensuring that our players have a positive and engaging experience within our games.

Key Responsibilities:

• Forum Management & Moderation:
• Handle player flags, moderate discussions, and ensure community guidelines are followed.
• Manage player accounts (suspensions, deletions, and other admin functions).
• Merge similar topics and move outdated content (release notes, known issues) to subcategories.
• Add new content, including monster icons and status tags for resolved issues.
• Monitor player engagement features like game badges.
• Live Issue/Bug Reporting & Escalation:
• Identify, verify, and escalate forum bugs related to both the platform and Discourse functionalities.
• Conduct QA on reported bugs and follow through until resolution.
• Manage bug escalations and coordinate with internal teams for swift resolutions.
• Content & Trend Monitoring:
• Check new forum topics to identify trends and actionable feedback from the community.
• Handle suggestions from players and escalate high-impact suggestions.
• Ensure timely updates of major seasonal content and forum announcements.
• Collaborate with the Niantic team to develop and execute campaign strategies aimed at enhancing player engagement.
• Reporting & Communication:
• Generate weekly reports on forum activities and issues in both English and Japanese.
• Provide bi-weekly and monthly updates to internal teams on the status of the forum, top player concerns, and community trends.
• Participate in regular meetings to discuss forum health, system improvements, and player feedback.
• Discourse System Administration:
• Collaborate with the Niantic team on the agents access/settings.
• Customize and maintain Discourse settings, including player roles, permissions, and system functions.
• Monitor and implement changes related to system requirements or bugs on the Discourse platform.
• Use Discourse queries and APIs to gather insights and improve forum functionality.
• Manage and add appropriate tags to organize discussions and information.

Requirements:

• Native level Japanese & Business level English communication skills. (Verbal & written)
• Must be working in the Tokyo Area.
• Client facing experience.

Qualifications (recommended):

• Excellent communication skills, with the ability to produce detailed reports in both Japanese and English.
• Experience with forum moderation, community management, or customer support.
• Familiarity with Discourse or any similar forum platforms (experience with system admin functions is a plus).
• Strong organizational skills, with the ability to prioritize and manage multiple tasks.
• Experience in handling community trends, player feedback, and escalation processes.
• Preferred Qualifications: Experience in online gaming or tech-related communities.
• Strong attention to detail and proactive problem-solving skills.

Benefits:

• Fixed term contract
• Commuting Allowance : Up to ¥30,000/Month
• Work from home allowance : Up to ¥10,000/Month
• Social Insurance: Full Shakai Hoken(健康保険、厚生年金、雇用保険、労災保険)
• Paid Annual Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Employee Share Purchase Plan (ESPP)
• Referral program
• Medical check-up
• Company Events

Estimated Salary: ¥5,500,000 - ¥6,500,000 per year