Senior Security Manager
Our client, a US healthcare provider, is seeking a Senior Security Manager for North Asia.
Overall Purpose Of The Job
As a senior leader in the North Asia Medical and Security Assistance Services, the Senior Security Manager plays a crucial role in understanding clients needs and driving excellence in client experience, both during crises and in routine operations.
This role involves managing day-to-day security case delivery, including case direction, supervision, and execution, to ensure high-quality and consistent Security Assistance services for North Asia-based (Japan and South Korea) clients. The role also involves identifying evolving client needs, collaborating with the broader Security Services community, and driving continuous improvement in service delivery and client experience.
Key Responsibilities
Management and Leadership
- Provide supervision and guidance to Security Assistance team members in Japan and South Korea.
- Manage Security Managers and Specialists, including professional development, appraisals, and performance reviews.
- Coordinate recruitment, onboarding, and inductions for security team members.
- Collaborate with Tokyo and Seoul management to integrate with the broader Assistance function.
- Uphold and promote the Group values (Passion, Expertise, Respect, Care) and ensure alignment with business priorities.
Core Security Assistance Responsibilities
- Deliver high-quality security risk management and crisis management advice in line with service standards.
- Lead complex assistance cases and 24/7 crisis management support for Japan.
- Provide case management direction, training, and development for Security Managers and Specialists.
- Identify evolving client needs and improve client experiences through trend analysis.
- Collaborate with Assistance Centres, Flight Desks, and Travel Advisor teams to ensure comprehensive case management.
- Ensure best-in-class security assistance capabilities in Japan and South Korea.
- Develop and maintain security assistance capabilities, including secure hotels and provider information.
- Support regional security escalations and local office crisis response.
- Participate in the security on-call roster as required.
Requirements
Education and Experience
- Degree in security studies, international relations, or a related field, or equivalent professional experience.
- 8+ years of experience in security management or related roles.
Languages
- Excellent written and spoken English.
- Native/fluent Japanese.
- Working knowledge of Korean is desirable.
Key Competencies
- Deciding & Initiating Action: Makes prompt decisions, takes responsibility, and works independently.
- Leading & Supervising: Provides clear direction, motivates and empowers staff, and supports recruitment.
- Planning & Organising: Sets objectives, plans effectively, manages time, and organises resources.
- Delivering Results & Meeting Customer Expectations: Focuses on customer needs, sets high standards, and maintains quality.
- Flexibility: Adapts to change, respects cultural differences, and embraces new ideas.
- Resilience: Manages emotions, balances work and personal life, and maintains a positive outlook.
Travel / Rotation Requirements
- Some travel, sometimes on urgent request.
- Occasional evening/weekend work based on operational requirements.
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